AT&T Call Management System Guide de l'utilisateur Page 94
- Page / 276
- Table des matières
- DEPANNAGE
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
[F3]
Alarm On/Off
(Audible Alarm On/Off)
You can choose to have your PC beep every time an exception message,
system message, or error message appears. The word
ON
in this field means
the PC beeps.
alarm is
ON.
Action: ●
The word OFF means the PC does not beep. Initially, the
Press
[F3]
to change the value that appears in the Audible
Alarm field on your screen.
[F4]
Return Thresh
(Transfer Return Threshold)
The Transfer Return Threshold is the maximum number of times a CMS call
will ring at an agent’s voice terminal before being returned to CMS for
transfer to another agent. The initial value for the Transfer Return Threshold
is 5 rings.
Prompt:
TRANSFER RETURN: (1-9 rings):__
Action:
1
Enter the number of times (1 through 9) a CMS call should
ring at an agent’s voice terminal before being returned to
CMS.
2
Press
[F8]
(labeled “Enter Data”).
[F5]
Verify On/Off
(CMS-Port Personal Line Button Verification)
If CMS-Port Personal Line Button Verification is on, CMS will check to see if
the Personal Line appearances of CMS trunks are correctly administered on
PC jack CU1. This verification occurs when call management is started, and
can last up to four minutes. The word
ON
means that verification is enabled.
The word
OFF
means the verification procedure is disabled. Initially,
verification is
ON.
Action:
●
Press
[F5]
to change the value that appears in the CMS-Port
Personal Line Verify field on your screen.
[F8]
Admin Menu
(Administration Menu)
Press this function key to return to the Administration Menu screen.
[F10]
Help
Press this function key to display a Help screen for the Set Options screen.
4-50
Setting Options
- AT&T 1
- Contents 3
- Section 1: Introduction 5
- How to Use the CMS Documents 6
- What’s in This Manual 7
- Documentation Conventions 9
- Section 2: Understanding CMS 10
- Overview 11
- Key Terms and Concepts 12
- Optional CMS Features 15
- A Typical CMS Application 20
- Managing CMS 23
- CMS Components 25
- Section 3: Your PC and CMS 29
- Duplicating the CMS Diskettes 31
- Installing the CMS Software 34
- The CONFIG.SYS File 36
- The AUTOEXEC.BAT File 37
- Setting the Time and Date 38
- Using Your PC with CMS 39
- F10 - Help 40
- Entering and Editing Data 41
- ADD AGENT: Last name: 42
- First: ID: 42
- Section 4: Administering CMS 44
- ● Setting Options 46
- Getting Started 48
- Administering Stations 50
- ADD AGENT STATION: PDC: 51
- Port #: 60
- Trunk#: 60
- ADD SINGLE-LINE PORT: PDC: 60
- MOVE TRANSFER QUEUE LINE: ID: 61
- CHG INFO: ID: 62
- SbGrp: 62
- Tk Prt#: 62
- Trk#: PDC: 62
- SL Prt#: 62
- Administering Announcements 63
- Assigning Announcements 66
- Creating an Agent Directory 70
- Force Delay (ON/OFF):___ 83
- Administering Call Flow 84
- Clearing a Configuration 88
- Returning to Other Screens 88
- (edited) 89
- Setting Options 91
- Selecting Exceptions 95
- Selecting Agent Exceptions 98
- Selecting Split Exceptions 101
- Not Running” 110
- COPY a:shift*.cms c: 112
- C> prompt type 112
- Section 5: Supervising CMS 113
- Startup Procedures 116
- INITIALIZATION 118
- DAY CMS1.0 6:10p 04/20 118
- INITIALIZATION IN PROGRESS 118
- ● Logged Out state 121
- Monitoring Call Management 123
- On or Off 128
- LOG IN AGENT: ID: 133
- LOG OUT AGENT: ID: 133
- Using the Line Status Screen 139
- CHANGE PRIORITY: Line ID: 140
- Using the Events Log Screen 144
- Supervising Your Agents 146
- Dynamic Reconfiguration 147
- Reconfiguring Splits 149
- ___ Force Delay (ON/OFF): ___ 154
- Reconfiguring Call Flow 155
- On to Off or 156
- Using the Configuration List 157
- Day-to-Day Operation of CMS 166
- Section 6: Handling CMS Calls 167
- The Agent’s Voice Terminal 169
- Types of CMS Reports 182
- How to Generate Reports 183
- Agent Split Summary 185
- Starting:___/___/___ 187
- Ending: 187
- ___/___/___ 187
- Split Report 190
- Line Group Report 196
- Key to Line Group Report Data 199
- Sub-Group Report 202
- Ending:___/___/___ 204
- ___/___/___Ending:___/___/___ 204
- Print All Reports 208
- Events Log Report 210
- Section 8: Archiving Data 211
- Section 9: Troubleshooting 216
- Startup Problems 218
- Warning Messages 222
- Printer Now Ready 232
- Call Management Problems 234
- BRKN and the 240
- Printer Problems 242
- Agent Problems 245
- System Errors 249
- A> prompt, type 250
- The Partial Print 255
- Glossary 262
- CMS and System 25 Terms 264
Produits connexes et manuels pour Logiciel AT&T Call Management System
(10 pages)
(6 pages)© 2020, manymanuals.fr. Tous droits réservés | 0.058 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Commentaires sur ces manuels