AT&T Call Management System Guide de l'utilisateur Page 191
- Page / 276
- Table des matières
- DEPANNAGE
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
The following is a sample Daily Split Report.
Time
DAILY SPLIT REPORT
SPLIT 1: PUBLC
Date: 04/20/88
❘
----------ACD CALLS---------
❘ ❘
-OTHER CALLS-
❘
Avg
Speed
Ans
Num
Calls
Aband
Num
ACD
Calls
Flow
In
Flow
Out
Avg
Talk
Time
Avg
After
Call
Num
Other
Calls
Avg
Talk
Other
Avg
Num
Pos
%
ACD
Time
Serv
Levl
-------------------------------------------------------------------------------------------------------------------------------------------------------
7:00a
8:00a
9:00a
10:00a
11:00a
12:00p
1:00p
2:00p
3:00p
4:00p
12s
8s
8s
8s
7s
8s
15s
9s
8s
7s
1
1
2
0
0
1
1
0
2
0
5
20
36
29
20
25
31
30
31
6
1
0
2
5
1
4
3
4
2
0
0
0
0
0
0
0
0
0
0
0
2:56
3:46
2:40
3:26
2:25
3:36
2:04
2:17
3:20
2:21
4:44
4:44
5:21
3:50
9:15
9:30
10:49
5:37
5:15
8:44
20
30
21
22
14
25
12
30
40
3
0:46
0:46
0:56
0:50
1:52
0:56
1:53
1:36
0:55
1:06
2.6
8.0
8.0
8.0
8.1
0.0
10.0
10.0
10.0
1.7
25%
35%
60%
44%
48%
55%
67%
39%
44%
67%
80%
100%
92%
97%
95%
92%
84%
90%
90%
100%
----------------------------------------------------------------------------------------------------------
9s
8
233
22
0
2:54
6:42
217
1:05
7.6 48%
92%
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE WSYSTEM 25 PBX
Date Printed: 4/21/88/ Time Printed: 9:32am
CUMULATIVE SPLIT
REPORT
The Cumulative Split Report is identical in format to the Daily Split Report
with the following exceptions:
• The start and end dates are shown instead of the single report date.
• The word “Cumulative” replaces the word “Daily” in the title.
• Days for which there are no CMS data are excluded from the report; these
dates appear in the “Note” section at the bottom of the report.
• On the Cumulative Split Report by Hour, hours that CMS was in Night
Service mode for the entire duration of the hour are not included in the
report; these excluded Night Service hours are listed in the “Note” section
at the bottom of the report.
• On the Cumulative Split Report by Day, each line of data is a daily
summary instead of an hourly summary. The first column of this report
lists the date summarized instead of the hour.
7-12
Types of CMS Reports
- AT&T 1
- Contents 3
- Section 1: Introduction 5
- How to Use the CMS Documents 6
- What’s in This Manual 7
- Documentation Conventions 9
- Section 2: Understanding CMS 10
- Overview 11
- Key Terms and Concepts 12
- Optional CMS Features 15
- A Typical CMS Application 20
- Managing CMS 23
- CMS Components 25
- Section 3: Your PC and CMS 29
- Duplicating the CMS Diskettes 31
- Installing the CMS Software 34
- The CONFIG.SYS File 36
- The AUTOEXEC.BAT File 37
- Setting the Time and Date 38
- Using Your PC with CMS 39
- F10 - Help 40
- Entering and Editing Data 41
- ADD AGENT: Last name: 42
- First: ID: 42
- Section 4: Administering CMS 44
- ● Setting Options 46
- Getting Started 48
- Administering Stations 50
- ADD AGENT STATION: PDC: 51
- Port #: 60
- Trunk#: 60
- ADD SINGLE-LINE PORT: PDC: 60
- MOVE TRANSFER QUEUE LINE: ID: 61
- CHG INFO: ID: 62
- SbGrp: 62
- Tk Prt#: 62
- Trk#: PDC: 62
- SL Prt#: 62
- Administering Announcements 63
- Assigning Announcements 66
- Creating an Agent Directory 70
- Force Delay (ON/OFF):___ 83
- Administering Call Flow 84
- Clearing a Configuration 88
- Returning to Other Screens 88
- (edited) 89
- Setting Options 91
- Selecting Exceptions 95
- Selecting Agent Exceptions 98
- Selecting Split Exceptions 101
- Not Running” 110
- COPY a:shift*.cms c: 112
- C> prompt type 112
- Section 5: Supervising CMS 113
- Startup Procedures 116
- INITIALIZATION 118
- DAY CMS1.0 6:10p 04/20 118
- INITIALIZATION IN PROGRESS 118
- ● Logged Out state 121
- Monitoring Call Management 123
- On or Off 128
- LOG IN AGENT: ID: 133
- LOG OUT AGENT: ID: 133
- Using the Line Status Screen 139
- CHANGE PRIORITY: Line ID: 140
- Using the Events Log Screen 144
- Supervising Your Agents 146
- Dynamic Reconfiguration 147
- Reconfiguring Splits 149
- ___ Force Delay (ON/OFF): ___ 154
- Reconfiguring Call Flow 155
- On to Off or 156
- Using the Configuration List 157
- Day-to-Day Operation of CMS 166
- Section 6: Handling CMS Calls 167
- The Agent’s Voice Terminal 169
- Types of CMS Reports 182
- How to Generate Reports 183
- Agent Split Summary 185
- Starting:___/___/___ 187
- Ending: 187
- ___/___/___ 187
- Split Report 190
- Line Group Report 196
- Key to Line Group Report Data 199
- Sub-Group Report 202
- Ending:___/___/___ 204
- ___/___/___Ending:___/___/___ 204
- Print All Reports 208
- Events Log Report 210
- Section 8: Archiving Data 211
- Section 9: Troubleshooting 216
- Startup Problems 218
- Warning Messages 222
- Printer Now Ready 232
- Call Management Problems 234
- BRKN and the 240
- Printer Problems 242
- Agent Problems 245
- System Errors 249
- A> prompt, type 250
- The Partial Print 255
- Glossary 262
- CMS and System 25 Terms 264
Produits connexes et manuels pour Logiciel AT&T Call Management System
(10 pages)
(6 pages)Samsung AR09JSFNJWKXSV podręczniki
Instrukcje obsługi i podręczniki użytkownika dla Nie Samsung AR09JSFNJWKXSV.
Dostarczamy 2 pdf podręczników Samsung AR09JSFNJWKXSV do pobrania za darmo według typów dokumentów: Instrukcja Użytkownika
Commentaires sur ces manuels