AT&T Call Management System Guide de l'utilisateur télécharger pdf (Page 145)

[F6]

Split Status

Press this function key to view the Split Status screen for a particular split.

(You are prompted for the split number.) The Split Status screens give you a

detailed picture of the activity in each split. You can also make an agent

available or unavailable for CMS calls by logging the agent in or out from this

screen. For more information, see “Using the Split Status Screens” and “Key

to Split Status Screen Data,” earlier in this section.

[F7]

Config Screen

(Configuration Screen)

Press this function key to select the Configuration screen. From that screen

you can begin dynamic reconfiguration of your system. For more

information, see “Dynamic Reconfiguration,” later in this section.

[F8]

System Status

Press this function key to select the System Status screen, which summarizes

the activity in each split and line group. For more information, see “Using

the System Status Screen” and “Key to System Status Screen Data,” earlier in

this section.

[F10] Help

Press this function

key to display a Help screen for the Events Log screen.

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AT&T Call Management System Guide de l'utilisateur Page 145