AT&T Call Management System Guide de l'utilisateur télécharger pdf (Page 227)

• WARNING--One or More Line Groups Has No Lines.

Effect on Call Management:

Calls cannot come into a line group with no lines.

Possible Cause

Corrective Action

You have at least one

From the Initialization screen, press

agent split assigned to

[F1]

(labeled "Config Screen") to

a line group containing

get to the Configuration screen.

no lines.

2 By looking at the "Num" column in

the Answer/Force Delay area and

the “Main” and “Sec” columns in

the Call Flow area, find the line

group(s) (A-D) with no lines and a

main and/or secondary split

assigned to it (them).

– If you want to assign lines to a

line group with no lines, exit

call management and follow

the instructions in

“Administering CMS Lines and

Line Groups” in Section 4 of

this manual.

– If you want to remove an agent

split assignment from an empty

line group, then do so when

call management begins by

following the instructions in

“Reconfiguring Call Flow” in

Section 5.

Startup Problems

9-11

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AT&T Call Management System Guide de l'utilisateur Page 227