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[F2]
Chg Max Msg Len
(Change Maximum Message Length)
The CMS software uses the maximum message length field to determine if
each voice announcement unit is hanging up after playing the Day Service
delay message. When you first administer an announcement, CMS gives this
field an initial setting of 10 seconds.
To determine the maximum message length of your Day Service message,
time the period beginning when the voice announcement unit answers the
call and ending when the voice announcement unit disconnects from the call.
NOTE:
If the maximum message length you enter is less than the
actual Day Service delay message, CMS will indicate that the voice
announcement unit is broken when it is actually working properly.
Prompt:
Maximum Message Length in Seconds (1-999):____
Action:
1
Enter the maximum message length in seconds.
2
Press
[F8]
(labeled “Enter Data”).
IMPORTANT:
When recording an announcement, leave three to four
seconds of silence at the beginning of the message to allow time for
CMS to connect the caller to the voice announcement unit.
Remember to include this time in the maximum message length.
[F3]
Change Condtn
(Change Announcement Condition)
The ANNC CONDTN column on the Assign Announcement screen contains
an entry for each voice announcement unit that has been administered. The
entries are BROKN (broken), REMVD (removed), or AVAIL (available). Only
CMS can change the entry to BROKN. CMS automatically changes the
Announcement Condition field to BROKN if it detects a problem with the
associated voice announcement unit.
To remove an announcement unit from service (for instance, to change the
message or repair the unit), press the Change Announcement Condition
function key to change the Announcement Condition field to REMVD. Calls
are not transferred to announcement units that are broken or removed. You
also use the Change Announcement Condition function key to indicate an
announcement unit is available (AVAIL), that is, back in service and ready to
receive calls.
Press
[F3]
(labeled “Change Condtn”) until the condition you want appears.
[F4]
Ln Gp A Asgn/Rmv
(Line Group A Assign/Remove)
[F5]
Ln Gp B Asgn/Rmv
(Line Group B Assign/Remove)
[F6]
Ln Gp C Asgn/Rmv
(Line Group C Assign/Remove)
[F7]
Ln Gp D Asgn/Rmv
(Line Group D Assign/Remove)
Use these function keys to assign a voice announcement unit to one or more
line groups. You also use these keys to remove voice announcement units
that have been previously assigned to a line group.
4-24
Administering CMS Lines and Line Groups
- AT&T 1
- Contents 3
- Section 1: Introduction 5
- How to Use the CMS Documents 6
- What’s in This Manual 7
- Documentation Conventions 9
- Section 2: Understanding CMS 10
- Overview 11
- Key Terms and Concepts 12
- Optional CMS Features 15
- A Typical CMS Application 20
- Managing CMS 23
- CMS Components 25
- Section 3: Your PC and CMS 29
- Duplicating the CMS Diskettes 31
- Installing the CMS Software 34
- The CONFIG.SYS File 36
- The AUTOEXEC.BAT File 37
- Setting the Time and Date 38
- Using Your PC with CMS 39
- F10 - Help 40
- Entering and Editing Data 41
- ADD AGENT: Last name: 42
- First: ID: 42
- Section 4: Administering CMS 44
- ● Setting Options 46
- Getting Started 48
- Administering Stations 50
- ADD AGENT STATION: PDC: 51
- Port #: 60
- Trunk#: 60
- ADD SINGLE-LINE PORT: PDC: 60
- MOVE TRANSFER QUEUE LINE: ID: 61
- CHG INFO: ID: 62
- SbGrp: 62
- Tk Prt#: 62
- Trk#: PDC: 62
- SL Prt#: 62
- Administering Announcements 63
- Assigning Announcements 66
- Creating an Agent Directory 70
- Force Delay (ON/OFF):___ 83
- Administering Call Flow 84
- Clearing a Configuration 88
- Returning to Other Screens 88
- (edited) 89
- Setting Options 91
- Selecting Exceptions 95
- Selecting Agent Exceptions 98
- Selecting Split Exceptions 101
- Not Running” 110
- COPY a:shift*.cms c: 112
- C> prompt type 112
- Section 5: Supervising CMS 113
- Startup Procedures 116
- INITIALIZATION 118
- DAY CMS1.0 6:10p 04/20 118
- INITIALIZATION IN PROGRESS 118
- ● Logged Out state 121
- Monitoring Call Management 123
- On or Off 128
- LOG IN AGENT: ID: 133
- LOG OUT AGENT: ID: 133
- Using the Line Status Screen 139
- CHANGE PRIORITY: Line ID: 140
- Using the Events Log Screen 144
- Supervising Your Agents 146
- Dynamic Reconfiguration 147
- Reconfiguring Splits 149
- ___ Force Delay (ON/OFF): ___ 154
- Reconfiguring Call Flow 155
- On to Off or 156
- Using the Configuration List 157
- Day-to-Day Operation of CMS 166
- Section 6: Handling CMS Calls 167
- The Agent’s Voice Terminal 169
- Types of CMS Reports 182
- How to Generate Reports 183
- Agent Split Summary 185
- Starting:___/___/___ 187
- Ending: 187
- ___/___/___ 187
- Split Report 190
- Line Group Report 196
- Key to Line Group Report Data 199
- Sub-Group Report 202
- Ending:___/___/___ 204
- ___/___/___Ending:___/___/___ 204
- Print All Reports 208
- Events Log Report 210
- Section 8: Archiving Data 211
- Section 9: Troubleshooting 216
- Startup Problems 218
- Warning Messages 222
- Printer Now Ready 232
- Call Management Problems 234
- BRKN and the 240
- Printer Problems 242
- Agent Problems 245
- System Errors 249
- A> prompt, type 250
- The Partial Print 255
- Glossary 262
- CMS and System 25 Terms 264
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