AT&T Synapse Guide d'installation

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Synapse Installation Guide Back to ContentsInstallation 9  To determine the SB67030/031 Deskset software version, press MENU, then 4. See the

Synapse Installation Guide Back to ContentsTroubleshooting 99 To restore a Deskset to factory defaults:To restore a Deskset to factory default

Synapse Installation Guide Back to ContentsTroubleshooting 100 Resolving Audio Echoes (PSTN Gateway)The SB67010 PSTN Gateway uses automatic te

Synapse Installation Guide Back to ContentsTroubleshooting 101 Resolving General Audio Issues Check the following if you hear static, sudden s

Synapse Installation Guide Back to ContentsTroubleshooting 102 b. Select the extension from the Select Extension to Back up drop-down list, an

Synapse Installation Guide Back to ContentsTroubleshooting 103 Reintroducing a Gateway or ATA Into the SystemIf there are no more than five Ga

Synapse Installation Guide Back to ContentsTroubleshooting 104 Power Failure Recovery ProcedureThe Synapse system automatically recovers after

Synapse Installation Guide Back to ContentsTroubleshooting 105 Initial InstallationThe device screen displays Synchronizing.Probable Cause Cor

Synapse Installation Guide Back to ContentsTroubleshooting 106 Display MessagesThe Gateway screen is blank.The Gateway screen displays Joining

Synapse Installation Guide Back to ContentsTroubleshooting 107 The device screen displays Synchronizing. The device was configured on another

Synapse Installation Guide Back to ContentsTroubleshooting 108 Deskset cannot make or receive phone calls and the Deskset screen displays Sync

Synapse Installation Guide Back to ContentsInstallation 10 System Installation OverviewFigure 1 illustrates how the Synapse system differs fro

Synapse Installation Guide Back to ContentsTroubleshooting 109 T1 Gateway IndicatorsI cannot make or receive phone calls and the T1 Gateway SY

Synapse Installation Guide Back to ContentsTroubleshooting 110 I cannot make or receive phone calls and the T1 Gateway RAI/LOF/LOS LED is flas

Synapse Installation Guide Back to ContentsTroubleshooting 111 I cannot make or receive phone calls and the T1 Gateway SYN/ACT LED is OFF and

Synapse Installation Guide Back to ContentsTroubleshooting 112 WebUIAdministrator WebUIThe WebUI is unresponsive.The WebUI displays “Login to

Synapse Installation Guide Back to ContentsTroubleshooting 113 A Synapse device upgrade failed, the WebUI displays “Login to target device fai

Synapse Installation Guide Back to ContentsTroubleshooting 114 Some devices did not update after using .The Outgoing Caller ID option does no

Synapse Installation Guide Back to ContentsTroubleshooting 115 An extension number was not changed correctly.I changed an extension number, bu

Synapse Installation Guide Back to ContentsTroubleshooting 116 Changes made to the T1 Settings WebUI page do not change the system.Changes mad

Synapse Installation Guide Back to ContentsTroubleshooting 117 My hold announcement is cut off.System UpgradeA Synapse device becomes sluggish

Synapse Installation Guide Back to ContentsTroubleshooting 118 User WebUIUnable to access the WebUI Log-in page from my computer.Changes made

Synapse Installation Guide Back to ContentsInstallation 11 System Installation Overview with Optional Analog Terminal AdapterIf you have analo

Synapse Installation Guide Back to ContentsTroubleshooting 119 PC/Deskset InteractionInternet connection or access to the local network on my

Synapse Installation Guide Back to ContentsTroubleshooting 120 Other Deskset Features For more information about the corrective actions recom

Synapse Installation Guide Back to ContentsTroubleshooting 121 My Deskset soft keys have changed.I am unable to add an entry to Quick-Dial lis

Synapse Installation Guide Back to ContentsTroubleshooting 122 I am unable to locate the Cordless Handset from the SB67030/031 Deskset.Cannot

Synapse Installation Guide Back to ContentsTroubleshooting 123 SB67050 Analog Terminal AdapterGeneral TroubleshootingATA does not work at all.

Synapse Installation Guide Back to ContentsTroubleshooting 124 ATA is not active immediately after a power interruption.Probable Cause Correct

Synapse Installation Guide Back to ContentsTroubleshooting 125 Music on Hold (MoH)Music on Hold (MoH) is not playing and the AUX IN LED is OFF

Synapse Installation Guide Back to ContentsTroubleshooting 126 MoH is not playing and the AUX IN LED is GREEN.Probable Cause Corrective Action

Synapse Installation Guide Back to ContentsTroubleshooting 127 MoH audio is too quiet, fluctuating, or dropping out.Probable Cause Corrective

Synapse Installation Guide Back to ContentsTroubleshooting 128 Overhead Paging (OHP)OHP General TroubleshootingOverhead paging (OHP) is not wo

Synapse Installation Guide Back to ContentsInstallation 12 System Installation Overview for Remote SitesIf two separate Synapse systems both h

Synapse Installation Guide Back to ContentsTroubleshooting 129 I cannot add a multi-zone Paging Zone to other Paging Zones.Unable to make phon

Synapse Installation Guide Back to ContentsTroubleshooting 130 Single-Zone OHP Connected to AUX OUT JackFor OHP equipment connected to the AUX

Synapse Installation Guide Back to ContentsTroubleshooting 131 Single-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA

Synapse Installation Guide Back to ContentsTroubleshooting 132 Single-Zone OHP Connected to an FXS PortFor OHP equipment connected to an FXS p

Synapse Installation Guide Back to ContentsTroubleshooting 133 Single-zone OHP on FXS is not working and the FXS LED (right of the ATA LCD scr

Synapse Installation Guide Back to ContentsTroubleshooting 134 Single-zone OHP on FXS is not working and the FXS LED (right of the ATA LCD scr

Synapse Installation Guide Back to ContentsTroubleshooting 135 Multi-Zone OHP Connected to an FXS PortFor OHP equipment connected to an FXS po

Synapse Installation Guide Back to ContentsTroubleshooting 136 Multi-zone OHP is not working and the FXS LED for the FXS port that is used for

Synapse Installation Guide Back to ContentsTroubleshooting 137 Fax ConfigurationWhile using T.38 mode, unable to receive faxes or having persi

Synapse Installation Guide Back to ContentsTroubleshooting 138 The fax is not working and the ATA FXS LED that corresponds to the port connect

Synapse Installation Guide Back to ContentsInstallation 13 Recommended Installation Sequence1. Prepare your site for installation. See “Site P

Synapse Installation Guide Back to ContentsTroubleshooting 139 The fax is not working and the ATA FXS LED that corresponds to the port connect

Synapse Installation Guide Back to ContentsTroubleshooting 140 Analog PhoneAnalog phone connected to FXS port does not work as expected.Cause

Synapse Installation Guide Back to ContentsTroubleshooting 141 Analog phone is working with Synapse, but does not have Deskset capabilities.

Synapse Installation Guide Back to ContentsTroubleshooting 142 Group MailboxGroup Mailbox does not work.Group Mailbox is full even though it h

Synapse Installation Guide Back to ContentsAppendixes 143 APPENDIXESAppendix A: Technical SpecificationsTable 9 lists the technical specificat

Synapse Installation Guide Back to ContentsAppendixes 144 Power Requirements PSTN Gateway: 5.1 V DC @ 1700 mAT1 Gateway and ATA: 12 V @ 18 Wat

Synapse Installation Guide Back to ContentsAppendixes 145 [ATA] AUX In 3.5 mm Tip (Signal), Ring (NC) Sleeve (Ground) (TRS) jackFrequency rang

Synapse Installation Guide Back to ContentsAppendixes 146 Appendix B: Default SettingsTable 10, Table 11, Table 12, and Table 13 list the defa

Synapse Installation Guide Back to ContentsAppendixes 147 Hold message: Extension for Recording All extensions NothingOperator Extension All e

Synapse Installation Guide Back to ContentsAppendixes 148 Table 11. Deskset Default Settings Parameter Selection DefaultBacklight Hi, Lo, Off

Synapse Installation Guide Back to ContentsInstallation 14 See “System Configuration” on page 78 and the Synapse Administrator’s Guide at www.

Synapse Installation Guide Back to ContentsAppendixes 149 Table 13. ATA Default Settings Parameter Selection DefaultAUX IN Enable, Disable Di

Synapse Installation Guide Back to ContentsAppendixes 150 Appendix C: Part ListsSB67010 PSTN Gateway Parts ListFigure 53 illustrates the PSTN

Synapse Installation Guide Back to ContentsAppendixes 151 SB67060 T1 Gateway Parts ListFigure 54 illustrates the T1 Gateway parts.Figure 54.

Synapse Installation Guide Back to ContentsAppendixes 152 SB67070 SIP Gateway Parts ListFigure 55 illustrates the SIP Gateway parts.Figure 55.

Synapse Installation Guide Back to ContentsAppendixes 153 SB67050 Analog Terminal Adapter (ATA) Parts ListFigure 56 illustrates the ATA parts.

Synapse Installation Guide Back to ContentsAppendixes 154 SB67020 Deskset Parts ListFigure 57 illustrates the Deskset parts.Figure 57. SB6702

Synapse Installation Guide Back to ContentsAppendixes 155 SB67030/031 Deskset Parts ListFigure 58 illustrates the Deskset parts.Figure 58. SB

Synapse Installation Guide Back to ContentsAppendixes 156 SB67040 Cordless Handset Parts ListFigure 59 illustrates the Cordless Handset parts.

Synapse Installation Guide Back to ContentsAppendixes 157 TL7600 Cordless Headset Parts ListFigure 60 illustrates the TL7600 Cordless Headset

Synapse Installation Guide Back to ContentsAppendixes 158 Appendix D: MaintenanceAvoid Rough TreatmentHandle the unit gently. Save the origina

Synapse Installation Guide Back to ContentsInstallation 15 Planning Your System and Network ConfigurationThis section describes several import

Synapse Installation Guide Back to ContentsAppendixes 159 Appendix E: Important Safety InstructionsWhen using your telephone equipment, basic

Synapse Installation Guide Back to ContentsAppendixes 160  If the product has been dropped and the unit has been damaged. If the product exh

Synapse Installation Guide Back to ContentsGlossary 161 GLOSSARYThis glossary provides definitions that pertain to the Synapse telephone syste

Synapse Installation Guide Back to ContentsGlossary 162 Call Forward–No Answer: Automatically forward unanswered calls to Voicemail, an extens

Synapse Installation Guide Back to ContentsGlossary 163 DSL (Digital Subscriber Line): High-speed Internet service through your telephone line

Synapse Installation Guide Back to ContentsGlossary 164 Group Mailbox: Provide general delivery of Voicemail messages to a group within an org

Synapse Installation Guide Back to ContentsGlossary 165 main menu, Auto Attendant: The Auto Attendant messages and actions that are available

Synapse Installation Guide Back to ContentsGlossary 166 POTS (Plain Old Telephone Service): Basic telephone operation. The ability to make and

Synapse Installation Guide Back to ContentsGlossary 167 system administrator: A person to perform functions such as setting up and modifying s

Synapse Installation Guide Back to ContentsInstallation 16 IP Addresses and ConnectivityAn IP address is an individual numeric identification

Synapse Installation Guide Back to ContentsInstallation 17 SIP ALG (application-level gateway) functionality may be required if the SIP servic

Synapse Installation Guide Back to ContentsInstallation 18 Connecting Analog Devices to the ATAThe ATA allows you to attach the following anal

1 Synapse Installation GuideCONTENTSPreface ...

Synapse Installation Guide Back to ContentsInstallation 19  Loud RingersLoud Ringer devices must be connected to an FXS port assigned as Voic

Synapse Installation Guide Back to ContentsInstallation 20 Overhead Paging OverviewYou can set up either single or multi-zone external overhea

Synapse Installation Guide Back to ContentsInstallation 21 To install an OHP system, see “Connecting an Overhead Paging System (OHP)” on page

Synapse Installation Guide Back to ContentsInstallation 22 Figure 6. Single-Zone Overhead Paging on FXS PortMulti-Zone PagingBroadcasts to sp

Synapse Installation Guide Back to ContentsInstallation 23 Verified Overhead Paging DevicesTable 3 lists OHP systems that have been demonstrat

Synapse Installation Guide Back to ContentsInstallation 24 Figure 8. Station Port (FXS) Door Phone ConnectionTrunk Port (FXO) Door Phone Supp

Synapse Installation Guide Back to ContentsInstallation 25 Tested Door Phone ModelsTable 4 lists door phones that have been demonstrated to wo

Synapse Installation Guide Back to ContentsInstallation 26 Site PreparationThis section describes how to prepare your site for a successful Sy

Synapse Installation Guide Back to ContentsInstallation 27  Extremely low temperature Mechanical vibration or shock, such as on top of the w

Synapse Installation Guide Back to ContentsInstallation 28 Assigning Telephone Lines and ExtensionsThis section discusses various telephone li

2 Synapse Installation GuideConnecting a Fax Machine ...

Synapse Installation Guide Back to ContentsInstallation 29 ATA Fax Line ConfigurationTo support fax on the Synapse system, you should consider

Synapse Installation Guide Back to ContentsInstallation 30 delay, the ringback tone generated by the CO (Central Office) is no longer heard by

Synapse Installation Guide Back to ContentsInstallation 31 Gateway and ATA PlacementYou can place the Gateway or ATA on a tabletop, mount it i

Synapse Installation Guide Back to ContentsInstallation 32 6. Insert a top mounting screw (not included) in one side and turn it several turns

Synapse Installation Guide Back to ContentsInstallation 33 GroundingThe SB67010 PSTN Gateway, SB67060 T1 Gateway, SB67070 SIP Gateway, and the

Synapse Installation Guide Back to ContentsInstallation 34 5. Tighten the screw.6. Connect the other end of the grounding cable to the buildin

Synapse Installation Guide Back to ContentsInstallation 35 Gateway InstallationTo install the Gateway:1. Install a Gateway first. Plug the AC

Synapse Installation Guide Back to ContentsInstallation 36 For more information, see the Synapse Administrator’s Guide at www.telephones.att.c

Synapse Installation Guide Back to ContentsInstallation 37 To connect the T1 Gateway T1 cable: Plug the black T1 cable into the Gateway T1 Por

Synapse Installation Guide Back to ContentsInstallation 38 Deskset InstallationFigure 19 identifies the features on the bottom and side of the

3 Synapse Installation GuideInitial Installation...

Synapse Installation Guide Back to ContentsInstallation 39 To attach the Desktop Stand for desktop installation:1. Select a Deskset position.

Synapse Installation Guide Back to ContentsInstallation 40 Figure 22. Deskset Stand Installation5. Rotate the stand away from you until it re

Synapse Installation Guide Back to ContentsInstallation 41 To connect the Cat.-5 LAN cable to the Deskset:With a PC:If there is a networked co

Synapse Installation Guide Back to ContentsInstallation 42 Without a PC:If the Deskset has a dedicated network connection, then connect the De

Synapse Installation Guide Back to ContentsInstallation 43 5. Plug the Ethernet cable into the wall jack.6. Plug the power adapter into a powe

Synapse Installation Guide Back to ContentsInstallation 44 To connect the corded handset and an optional corded headset:Connect the corded han

Synapse Installation Guide Back to ContentsInstallation 45 SB67050 ATA InstallationTo install the ATA:1. After installing at least one Deskset

Synapse Installation Guide Back to ContentsInstallation 46 Figure 24. ATA Analog Telephone ConnectionsConnecting a Fax MachineTo install a fa

Synapse Installation Guide Back to ContentsInstallation 47 Connecting an Overhead Paging System (OHP)A Single Zone or Multi-Zone system can be

Synapse Installation Guide Back to ContentsInstallation 48 To install an overhead paging system:1. Remove the plastic cover from the FXS 1 or

Synapse Installation Guide Back to ContentsPreface 4 PREFACEThis Installation Guide provides instructions for installing and setting up your S

Synapse Installation Guide Back to ContentsInstallation 49 Connecting a Music on Hold SourceTo install a music on hold source:1. Use the suppl

Synapse Installation Guide Back to ContentsInstallation 50 SB67040 Cordless Handset InstallationCharger InstallationPlace the Handset in the c

Synapse Installation Guide Back to ContentsInstallation 51 Battery InstallationThe Cordless Handset uses a rechargeable 2.4v nickel-metal hydr

Synapse Installation Guide Back to ContentsInstallation 52 Battery ChargingCharge the Handset battery for at least 16 hours before use. When f

Synapse Installation Guide Back to ContentsInstallation 53 TL7600 Cordless Headset InstallationCharger InstallationTo install the TL7600 charg

Synapse Installation Guide Back to ContentsInstallation 54 Battery InstallationInstall the battery as shown below. For optimal performance, ch

Synapse Installation Guide Back to ContentsInstallation 55 Battery ChargingAfter installing the battery, charge the Headset by placing it in t

Synapse Installation Guide Back to ContentsGetting Started 56 C HAPTER2GETTING STARTEDThis chapter gets you started with configuring the Synap

Synapse Installation Guide Back to ContentsGetting Started 57 PSTN Gateway FeaturesFigure 28 illustrates the PSTN Gateway features and connect

Synapse Installation Guide Back to ContentsGetting Started 58 Figure 29 and Table 5 provide an illustration and description of the PSTN Gatewa

Synapse Installation Guide Back to ContentsPreface 5 Topic NavigationThis Synapse Installation Guide features easy navigation between topics a

Synapse Installation Guide Back to ContentsGetting Started 59 T1 Gateway FeaturesFigure 30 illustrates the T1 Gateway features and connections

Synapse Installation Guide Back to ContentsGetting Started 60 Figure 31 and Table 6 provide an illustration and description of the T1 Gateway

Synapse Installation Guide Back to ContentsGetting Started 61 SIP Gateway FeaturesFigure 32 illustrates the SIP Gateway features and connectio

Synapse Installation Guide Back to ContentsGetting Started 62 Figure 33 and Table 7 provide an illustration and description of the SIP Gateway

Synapse Installation Guide Back to ContentsGetting Started 63 Gateway Front Panel InterfaceYou can access basic information and perform some c

Synapse Installation Guide Back to ContentsGetting Started 64 Press to return to the Main Menu.Gateway ConfigurationPress / in the Gateway

Synapse Installation Guide Back to ContentsGetting Started 65 Upgrade Gateway SoftwareIf you have system settings that you want to retain, bac

Synapse Installation Guide Back to ContentsGetting Started 66  If the upgrade process is interrupted by removing the server connection, no re

Synapse Installation Guide Back to ContentsGetting Started 67 ATA FeaturesWhen the ATA is first connected to your LAN, the two FXS ports are c

Synapse Installation Guide Back to ContentsGetting Started 68 Figure 38 and Table 8 provide an illustration and description of the ATA front p

Synapse Installation Guide Back to ContentsInstallation 6 C HAPTER1INSTALLATIONThis section describes the physical installation of the Synapse

Synapse Installation Guide Back to ContentsGetting Started 69 ATA Front Panel InterfaceYou can access basic information and perform some confi

Synapse Installation Guide Back to ContentsGetting Started 70 ATA ConfigurationPress / in the ATA Main menu until Configuration is highlight

Synapse Installation Guide Back to ContentsGetting Started 71 If the host is found, but there is no new software available, then the No New Ve

Synapse Installation Guide Back to ContentsGetting Started 72 Resetting DevicesYou may need to manually restart a device or return a device to

Synapse Installation Guide Back to ContentsGetting Started 73 Figure 43. Deskset Reset ButtonReset Button

Synapse Installation Guide Back to ContentsGetting Started 74 Deskset IP SettingsSynapse devices are connected to a LAN so they can communicat

Synapse Installation Guide Back to ContentsGetting Started 75 3. Press to accept the changes and return to the Admin Settings menu.Set/Edit

Synapse Installation Guide Back to ContentsGetting Started 76 IP StatusThis screen is for informational purposes only.To view the IP status:1.

Synapse Installation Guide Back to ContentsGetting Started 77 Upgrade Deskset SoftwareTo access the Deskset Software Upgrade feature:1. Access

Synapse Installation Guide Back to ContentsSystem Configuration 78 C HAPTER3SYSTEM CONFIGURATIONYou can configure the Synapse System using the

Synapse Installation Guide Back to ContentsInstallation 7 System OverviewAT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to

Synapse Installation Guide Back to ContentsSystem Configuration 79 WebUI OverviewIf two Synapse devices are connected to the LAN, and as long

Synapse Installation Guide Back to ContentsSystem Configuration 80 Log in as AdministratorTo access the browser interface and log in:1. Ensure

Synapse Installation Guide Back to ContentsSystem Configuration 81 6. Enter admin in the Login Name field and 12345 in the Password field, the

Synapse Installation Guide Back to ContentsSystem Configuration 82 Error HandlingIf you type an invalid value into one of the WebUI fields and

Synapse Installation Guide Back to ContentsSystem Configuration 83 System SettingsTo configure a newly installed Synapse System, see the Synap

Synapse Installation Guide Back to ContentsSystem Configuration 84 and SIP Gateway use the Direct Inward Dial (DID) data from your Telephone S

Synapse Installation Guide Back to ContentsSystem Configuration 85 Configuring a Trunk Port (FXO) Door PhoneYou can configure a Trunk Port (FX

Synapse Installation Guide Back to ContentsSystem Configuration 86 b. On the Trunk Naming page, select the trunk (PSTN Gateway port) for which

Synapse Installation Guide Back to ContentsSystem Configuration 87 b. In the Select Trunk list, select the door phone trunk.c. In the Route Ca

Synapse Installation Guide Back to ContentsSystem Configuration 88 2. Name the trunk that the door phone will use.a. In the navigation menu at

Synapse Installation Guide Back to ContentsInstallation 8 AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the integ

Synapse Installation Guide Back to ContentsSystem Configuration 89 Figure 46. SB67030/031 Deskset PFKsFigure 47. SB67020 Deskset PFKsSelect

Synapse Installation Guide Back to ContentsSystem Configuration 90 Line Calibration ConfigurationIf your system uses Centrex lines, you must e

Synapse Installation Guide Back to ContentsSystem Configuration 91 Updating DevicesNew software versions improve system functionality. All Gat

Synapse Installation Guide Back to ContentsSystem Configuration 92 To update all devices to the latest software version:1. In the navigation m

Synapse Installation Guide Back to ContentsSystem Configuration 93 To update a single device to the latest software version:1. In the navigati

Synapse Installation Guide Back to ContentsSystem Configuration 94 Product RegistrationIn order to keep your system up to date with the latest

Synapse Installation Guide Back to ContentsTroubleshooting 95 C HAPTER4TROUBLESHOOTINGIf you have difficulty operating your system, try the fo

Synapse Installation Guide Back to ContentsTroubleshooting 96 Common Troubleshooting ProceduresFollow these procedures to resolve common issue

Synapse Installation Guide Back to ContentsTroubleshooting 97 Figure 48. PSTN Gateway Reset ButtonFigure 49. Deskset Reset ButtonResolving G

Synapse Installation Guide Back to ContentsTroubleshooting 98 To resolve an incorrect system clock:If the system clock displays the wrong time