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Synapse Installation Guide Back to Contents
Getting Started 72
Resetting Devices
You may need to manually restart a device or return a device to factory defaults (see
“Appendix B: Default Settings” on page 146). To reset a device, press the RESET button
shown in Figure 42 and Figure 43 on page 73 by inserting a pen or paper clip into the
hole and applying pressure to the button. The T1 Gateway, SIP Gateway, and ATA (not
shown) have a RESET button in the same location on the front panel as the PSTN
Gateway. Although Figure 43 on page 73 shows the SB67030/031 Deskset, the SB67020
Deskset reset button is in the same location.
To restart the device without losing any custom settings, press the RESET button for less
than five seconds. You can get the same result by disconnecting and reconnecting power
to the device. You can restart the device if the device does not respond or fails to
synchronize with the system.
To completely reset the device to factory defaults, unplug the LAN cable from the device
and press the RESET button for more than five seconds. You might do this if the device
is not synchronized or you want to reset the IP address settings to Auto (DHCP). Any
static IP configurations are lost.
When resetting a Deskset to factory defaults, the system configuration (the user settings
and Personal directory) and Voicemail messages, Call Log, and the Redial list are all
deleted. You can use this complete reset when assigning Desksets to new users. If you
do not disconnect the LAN cable before pressing the RESET button, the extension
number is retained, and Group Mailbox messages associated with the Deskset are
recovered from the ATA. During the reset, any PC connected to the Deskset PC port
momentarily loses network connectivity.
If there is one Gateway in the system, but there are still Desksets connected, then only
the voice prompts and hold messages are deleted; the rest of the Auto Attendant settings
are maintained on the Desksets. If there is another Gateway, the other Gateway
maintains all system configuration settings.
Figure 42. PSTN Gateway Reset Button
To reset the entire system to factory defaults and completely clear the system
of all settings (Auto Attendant, Ring Groups, hold message, and System
Directory) and Voicemail messages, unplug the LAN cables from all devices and
press the RESET button for more than five seconds on each device. Then
reconnect all devices to the LAN.
If you have already set up the system, back up the Deskset and system settings
before resetting the device to factory defaults. For more information, see the
Synapse Administrator’s Guide.
DC 5.1V
LINE 1
LINE 2 LINE 3 LINE 4 BYPASS
LAN
RESET
LINE 1
LINE 2
LINE 3
LINE 4
POWER
SELECT CANCEL
DOWN
UP
+-
Reset Button
LAN Port
- Installation Guide 1
- Synapse Installation Guide 2
- Additional Documentation 5
- Topic Navigation 6
- Text Conventions 6
- NSTALLATION 7
- System Overview 8
- 10
- System Installation Overview 11
- About Modes of Operation 16
- IP Addresses and Connectivity 17
- Extension Assignments 18
- Overhead Paging Overview 21
- Single-Zone Paging 22
- Door Phones Overview 24
- Tested Door Phone Models 26
- Site Preparation 27
- Power Considerations 28
- Other Preparations 28
- PSTN Gateway 29
- T1 Gateway and SIP Gateway 29
- ATA Fax Line Configuration 30
- Gateway and ATA Placement 32
- Wall Mounting 33
- Grounding 34
- Gateway Installation 36
- Deskset Installation 39
- With a PC: 42
- Without a PC: 43
- To connect power: 43
- Connect the corded handset: 45
- SB67050 ATA Installation 46
- Connecting a Fax Machine 47
- Charger Installation 51
- 12:00a Jan. 0012:00a Jan. 00 52
- Place in charger 52
- Battery Charging 53
- Battery Installation 55
- C HAPTER 57
- PSTN Gateway Features 58
- T1 Gateway Features 60
- SIP Gateway Features 62
- 30)(% 64
- 3671/LQHV 64
- 6\QFKURQL]HG 64
- ,3 64
- Gateway Configuration 65
- Upgrade Gateway Software 66
- ATA Features 68
- ATA Front Panel Interface 70
- ATA Configuration 71
- Upgrade ATA Software 71
- Resetting Devices 73
- Deskset IP Settings 75
- Set/Edit Static IP 76
- IP Status 77
- Upgrade Deskset Software 78
- WebUI Overview 80
- 'HVNVHW,QIRUPDWLRQ 81
- ,3$GGUHVV 81
- 81
- Error Handling 83
- System Settings 84
- Updating Devices 92
- Product Registration 95
- LINE 2 LINE 3 LINE 4 BYPASS 98
- To resolve audio echo issues: 101
- Initial Installation 106
- Display Messages 107
- 1 (888) 883-2474 109
- T1 Gateway Indicators 110
- PSTN Gateway Setup 112
- Administrator WebUI 113
- System Upgrade 118
- User WebUI 119
- PC/Deskset Interaction 120
- Other Deskset Features 121
- General Troubleshooting 124
- Music on Hold (MoH) 126
- Overhead Paging (OHP) 129
- Fax Configuration 138
- Analog Phone 141
- Group Mailbox 143
- PPENDIXES 144
- Appendix B: Default Settings 147
- Appendix C: Part Lists 151
- SB67060 T1 Gateway Parts List 152
- SB67020 Deskset Parts List 155
- Appendix D: Maintenance 159
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