AT&T Synapse Guide d'installation télécharger pdf (Page 138)

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Troubleshooting 137

Fax Configuration

While using T.38 mode, unable to receive faxes or having persistent fax transmission failures.

While using T.38 mode, fax usually works with occasional failures.

While using G.711 mode, fax usually works with occasional failures.

Cause Action

Incompatible Fax Mode

setting.

 Change the Fax Mode setting:

a. Log on to the WebUI as administrator, click

System Settings, then Fax Configuration.

b. Set Fax Mode to G.711.

c. Click .

Cause Action

Network impairment issues.

 Resend the fax later or use the fax machine’s

retransmission feature.

Cause Action

Network impairment issues.

 Resend the fax later or use the fax machine’s

retransmission feature.

 If the above does not work, try switching the Fax

Mode setting.

a. Log on to the WebUI as administrator, click

System Settings, then Fax Configuration.

b. Set Fax Mode to T.38.

c. Click .

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