AT&T CentreVu CMS Administration Guide de l'utilisateur télécharger pdf (Page 46)

2-12 A Quick Start to CentreVu Explorer

Getting Started with Explorer

The Query Results frame appears at the bottom of the window. This frame shows the

results of your search. The top of the screen continues to display the Element

Selection and Search Criteria frames.

7. By clicking on a Call ID number, you see a cradle-to-grave analysis of an

individual call. This window shows the life of the call from the time the caller

entered the call center until the call was disconnected.

Note:

Repeat the previous steps to drill down to more specific subsets of the call

information.

final_manual.book : getting started.fm Page 12 Monday, May 4, 1998 1:00 PM

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AT&T CentreVu CMS Administration Guide de l'utilisateur Page 46