AT&T CentreVu CMS Administration Guide de l'utilisateur Page 13
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Network Diagram 1-5
Software Installation
Memory 1
CentreVu Explorer requires 128 MB of memory. Database server performance on
large data sets is directly affected by available memory.
Call centers of all sizes benefit from CentreVu Explorer. Call centers taking 100,000
or more ACD calls per day quickly accumulate large volumes of data. Smaller call
centers taking less than 10,000 ACD calls per day also accumulate large volumes of
data over a period of months. Therefore, the following memory is recommended:
Minimum—128 MB RAM
Recommended—256 MB RAM
Long term considerations—motherboard with capacity of 1 gigabyte (GB)
of RAM.
Hard Disk Drives 1
The amount and type of local disk storage directly impacts CentreVu Explorer’s
ability to store and retrieve information. A direct correlation exists between local
disk capacity and the total number of call records that can be stored. Actual disk
space usage will vary by call center depending on the number of ACD calls per day,
the average number of segments per call, and the number of days that CentreVu
Explorer is required to keep data online. Please refer to Table 1, “Disk Storage,”
which shows disk storage requirements for a variety of daily call volumes
CentreVu Explorer operates more efficiently with Ultra Fast Wide Small Computer
System Interface (SCSI) disk drives. Having the option to add Input/Output (I/O)
controllers allows for performance increases as the situation dictates.
The following hard disk drives are recommended:
Multiple 2 GB and 4 GB drives (depending on storage requirements)
Drive type—Ultra Fast Wide SCSI
Multiple Ultra Fast Wide SCSI smart array controllers/channels.
Remote Access 1
The CentreVu Explorer server requires a 28.8 (or greater) high-speed modem and
also requires that the Microsoft Remote Access Service (RAS) be configured.
final_manual.book : installation.fm Page 5 Monday, May 4, 1998 1:00 PM
- CentreVu 1
- Explorer 1
- Copyright © 2000, Avaya Inc 2
- All Rights Reserved 2
- Printed in U.S.A 2
- How are we doing? 5
- BUSINESS REPLY 6
- Table of Contents 7
- Software 9
- Installation 9
- Network Diagram 1 10
- Memory 1 13
- Hard Disk Drives 1 13
- Remote Access 1 13
- Co-residency Issues 1 14
- Disk Storage Requirements 1 15
- Optional Recommendations 1 16
- Network Connectivity 1 17
- 1-10 Network Diagram 18
- Software Installation 18
- Sequence 25
- Information Server 2.0 26
- Installing on 28
- Explorer Server 1 28
- Launching 30
- Explorer 1 30
- Verifying the Installation 1 31
- Explorer Database Backup 1 34
- Getting Started 35
- Explorer Login Window 1 37
- Main Menu 1 38
- Window Elements 1 39
- Displaying Results 1 40
- Window Viewing and Sizing 1 41
- 2-8 Main Menu 42
- Getting Started with Explorer 42
- A Quick Start to 43
- Troubleshooting 1 49
- Troubleshooting Tips 1 50
- Introduction 3-3 51
- Troubleshooting 51
- SQL Server Error Messages 1 52
- Introduction 3-5 53
- OBDC Error Messages 1 54
- DB-Library Error Messages 1 54
- Log-in Error Messages 1 55
- Data Import 1 55
- 3-8 Introduction 56
- Appendix A 1 57
- Hardware 1 58
- Software 1 58
- Appendix A 61
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