AT&T CentreVu CMS Administration Manuel d'instructions Page 236
- Page / 268
- Table des matières
- DEPANNAGE
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
CentreVu
CMS Open Database Connectivity
GL-10
Data Collection Off
CMS is not collecting ACD data. Data already collected will not be lost
when turning data collection off.
Data Collection On CMS is collecting ACD data.
Data Points Dates of historical data used in Forecasting. A data point should include
data for each interval of the working day.
Database A group of files that store ACD data according to a specific time frame:
current and previous intrahour real-time data and intrahour, daily, weekly,
and monthly historical data.
Database Item A name for a specific type of data stored in one of the CMS databases. A
database item may store ACD identifiers (split numbers or names, login
IDs, VDNs, and so on) or statistical data on ACD performance (number of
ACD calls, wait time for calls in queue, current states of individual agents
and so on).
Database Management
System (DBMS)
The software that manages access to structured data. For example, the
Microsoft
SQL Server is a database management system. Database
management system can also be used generally to include PC database
products such as
Microsoft
Access, as well as any other software that
can provide data access services.
Database Tables CMS uses these tables to collect, store, and retrieve ACD data. Standard
CMS items (database items) are names of columns in the CMS database
tables.
Date Format The standard format for entering dates on CMS reports. Acceptable
formats are:
l
Month/day/year (for example, 3/21/93)
l
A “-” offset based on today's date (for example, -1 for yesterday)
l
Separating individual data entry items using a semicolon (for
example, 3/21/93;3/23/93;3/25/93)
l
Entering ranges by placing a hyphen between entries (for example,
3/21/93-3/25/93).
When you specify a date for a weekly report, that date must correspond
to the week start day selected in the System Setup—Storage Intervals
window. If the date and day do not match, the message
No records found
displays in the status line.
The month start date must be the first day of the month.
- CentreVu 1
- OpenLink 4
- Overview 0 9
- Organization of Document 0 9
- Audience 0 10
- Terminology 0 11
- Related Documents 0 12
- General Information 1 13
- ODBC Feature 1 13
- Additional 14
- Information on 14
- Permissions: 15
- Field Display: 15
- Definition 1 16
- Data Access 16
- Through ODBC 16
- Structured Query 17
- Language (SQL) 17
- CMS ODBC 17
- Uses for ODBC 18
- Requesting Data 18
- Using ODBC 18
- Overview 2 19
- ODBC Driver 2 20
- Introduction 2 22
- Requirements 22
- Installation 22
- Installing ODBC 23
- Version 3.0 23
- Version 3.2 27
- OpenLink Session Rules Book 30
- Configuration Utility 30
- Server Utilities 2 32
- Client Installation 2 33
- Procedure 34
- Test ODBC 36
- Connectivity 36
- Build an ODBC 37
- Application 37
- Windows NT 3.51 39
- Installation 2 39
- Windows 95, 98 39
- Windows NT 4.0 39
- Install Clients from 40
- ODBC Driver 41
- Administration 41
- Data Source 42
- Administrator 42
- Dialog Box—With 42
- Version 3.2 ODBC 42
- Define Data 43
- ODBC Data Source 43
- Windows 44
- Add System Data 45
- Sources Procedure 45
- Add Login ID 46
- Based Data 46
- Remove a Data 46
- Configure a New 47
- ODBC Data 47
- Input Fields 2 49
- Administer 51
- ODBC Options 51
- View Installed 52
- ODBC Drivers 52
- Connect to and 53
- Access Data 53
- Result 2 54
- Disconnect from 54
- Troubleshooting 2 55
- Client Trace 2 56
- Messages 56
- Troubleshooting 2-39 57
- Troubleshooting 2-40 58
- Chapter 3: Database Tables 59
- Database Item 60
- Index Database 60
- Data Types 3 61
- Call-Based Data 3 61
- Interval-Based 61
- Column Types 3 62
- Reference Tables 62
- Database Logic 63
- Structure 63
- Circular Structure 3 64
- Database Table Names 3 65
- Split/Skill Database Items 3 67
- Agent Database Items 3 99
- CentreVu® 100
- DEFINITY 115
- Informix 117
- ECS Cross 121
- Reference 121
- Trunk Group Database Items 3 125
- Trunk Group 126
- Database Items 126
- Trunk Database Items 3 139
- Trunk Database 140
- Vector Database Items 3 146
- Vector Database 147
- DEFINITY ECS R6 150
- VDN Database Items 3 158
- VDN Database 159
- Overview 3 177
- Call Work Codes 177
- Login/Logout 180
- Agent Trace Database Items 3 184
- Current Day 189
- Configuration 189
- Forecast 189
- Forecast Report 191
- Call Record Database Items 3 194
- Data Collection 205
- Period Database 205
- Archiver 206
- Execution Status 206
- Customer Log Database Items 3 208
- Agent Group Database Items 3 209
- Synonyms Database Items 3 210
- ACD Shifts Database Items 3 212
- Database Items 3 213
- Exceptions 214
- Disk Full 217
- Split/Skill 218
- VDN Exceptions 221
- Malicious Call 223
- Trace Exceptions 223
- Glossary 227
- Rolling ASA 232
- Basic Call Management System 232
- Basic Rate Interface 232
- Best Service Routing 232
- Microsoft 236
- No records found 236
- Expected Wait Time 239
- DEFINITY® 239
- Inbound Call Management 241
- Information Indicator 241
- Maintenance Busy 244
- Multiple Call Handling 244
- Outbound Call Management 246
- Open Database Connectivity 246
- Price Element Code 247
- Acceptable Service Level 247
- Commands 255
- VDN of Origin Announcement 256
- Voice Response Unit 257
- How Are We Doing? 267
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