AT&T CentreVu Release 3 Version 8 High Availability Connectivity, Upgrade and Administration Guide de l'utilisateur

585-210-931Comcode 108502204Issue 1June 2000CentreVu Call Management SystemRelease 3 Version 8High Availability User Guide

Preface CentreVu CMS R3V8 High Availability User GuideOverview P-4

Introduction CentreVu CMS R3V8 High Availability User GuideOverview 1-1Chapter 1: IntroductionOverview 1The primary purpose of the CMS High Availab

Introduction CentreVu CMS R3V8 High Availability User GuideOverview 1-2The CMS HA option allows the following server switch-over options:1. No swit

Introduction CentreVu CMS R3V8 High Availability User GuideOverview 1-3Dual ACD Links 1Duplicate hardware is a key component of the High Availabili

Introduction CentreVu CMS R3V8 High Availability User GuideOverview 1-4Hardware Platforms1CMS HA is supported on the following platform combination

Introduction CentreVu CMS R3V8 High Availability User GuideOverview 1-5b. non-disruptive R3 migration - non-disruptive R3 migration is the ability

Introduction CentreVu CMS R3V8 High Availability User GuideOverview 1-63. Power failures: The Primary and Secondary servers should be separately co

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User GuidePrimary versus Secondary CMS servers 2-1Chapter 2: Primary and Seco

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User GuidePrimary versus Secondary CMS servers 2-2It is strongly recommended

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User GuidePrimary versus Secondary CMS servers 2-3CMS Recovery Kit 2Purpose 2

Copyright© 2000 Lucent TechnologiesAll Rights ReservedPrinted in U.S.A.NoticeEvery effort was made to ensure that the information in this document was

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User GuidePrimary versus Secondary CMS servers 2-4Connectivity Considerations

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User GuidePrimary versus Secondary CMS servers 2-5Admin operations that are a

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User GuidePrimary versus Secondary CMS servers 2-6Scripting & Timetables●

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User GuidePrimary versus Secondary CMS servers 2-7Admin operations synchroniz

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User GuidePrimary versus Secondary CMS servers 2-8●Shortcuts – additions or m

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-1Chapter 3: User ScenariosThe following user scenarios refer to the CMS servers as “

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-2Call Work Codes3Call Work Code changes are specific to a CMS server, so any changes

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-3Designer Reports3R3V8 CMS High Availability requires that Designer reports must exi

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-4Dictionary Changes3Dictionary changes are specific to a CMS, so that any changes th

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-5Method 2: Synchronizing dictionary changes by backup and restore of specific tables

Table of ContentsCentreVu® Call Management SystemRelease 3 Version 8High Availability Connectivity, Upgrade and Administration CentreVu CMS R3V8 Hi

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-64. If the Visual Vectors server software is installed on the system, stop and re-st

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-7Exceptions 3Exceptions must be administered individually on each HA server. Note:Th

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-8External Call History - Turning on and off3R3V8 CMS High Availability helps reduce

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-9Forecast Data Storage Allocation Administration3R3V8 CMS High Availability permits

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-10Main Menu Additions3To synchronize Main Menu Additions, do the following:1. Create

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-11Split/Skill Call Profile Setup 3Split/skill call profile changes are specific to e

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-12Synchronizing the CMS servers after turningData Collection On/Off3Some CMS adminis

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-137. Wait until the most recent archive interval has completed. Verify that the inte

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-14Note that in this scenario the link was down for only a single interval in both th

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-15Secondary CMS server Primary CMS serverTime A (Interval A begins)Time B

CentreVu CMS R3V8 High Availability User Guideiv3: User Scenarios . . . . . . . . . . . . . . .

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-16Timetables – Running only on the Primary server3In most cases, you will want to ru

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-17Timetables – Running on both Primary and Secondary servers3There may be instances

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-18Timetables – Global edits to change server ownership3Use this procedure if the Pr

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-197. When the Primary server is returned to service, choose between the following o

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-20Users - Adding or modifying3To administer a new user on the CMS High Availability

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-21 Users - Setting User Passwords3Use this procedure to administer CMS user password

User Scenarios CentreVu CMS R3V8 High Availability User Guide3-22Also, when ACD-specific Administration data from the Primary server is restored to

High Availability Backup & Restore Strategy CentreVu CMS R3V8 High Availability User GuideHigh Availability Backup Strategy 4-1Chapter 4: High

High Availability Backup & Restore Strategy CentreVu CMS R3V8 High Availability User GuideHigh Availability Backup Strategy 4-2Synchronizing af

Backup & Restore Procedures CentreVu CMS R3V8 High Availability User GuideCMS Backup Strategy A-1Appendix A: Backup & Restore ProceduresEss

CentreVu CMS R3V8 High Availability User GuidevA: Backup & Restore Procedures . . . . . . . . . . . . .

Backup & Restore Procedures CentreVu CMS R3V8 High Availability User GuideCMS Backup Strategy A-2You should have the appropriate number of tape

Items excluded from a CMSADM backup CentreVu CMS R3V8 High Availability User GuideB-1Appendix B: Items excluded from a CMSADM backupA CMSADM backup

Items excluded from a CMSADM backup CentreVu CMS R3V8 High Availability User GuideB-2●/etc/mnttab●/etc/initpipe●/etc/syslog.pid●/var/spool/lp/temp●

Items backed up during a Full Maintenance backup CentreVu CMS R3V8 High Availability User GuideC-1Appendix C: Items backed up during a Full Mainten

Items backed up during a Full Maintenance backup CentreVu CMS R3V8 High Availability User GuideC-2●/cms/cow/reports/designer●/cms/db/journal/shortc

Items backed up during a Full Maintenance backup CentreVu CMS R3V8 High Availability User GuideC-3●vec_x_adm ●vectorsHistorical data: ●ag_actv●agex

Items backed up during a Full Maintenance backup CentreVu CMS R3V8 High Availability User GuideC-4●htrunk ●hvdn ●hvector ●m_secs ●magent ●mcwc ●msp

Restore Characteristics of Different Data Types CentreVu CMS R3V8 High Availability User GuideD-1Appendix D: Restore Characteristics of Different D

Restore Characteristics of Different Data Types CentreVu CMS R3V8 High Availability User GuideD-2After the restore range is calculated by the progr

What to do if a CMS Server Fails CentreVu CMS R3V8 High Availability User GuideE-1Appendix E: What to do if a CMS Server FailsPrimary CMS server: I

CentreVu CMS R3V8 High Availability User Guidevi

What to do if a CMS Server Fails CentreVu CMS R3V8 High Availability User GuideE-2Both CMS servers: If the links to both CMS servers are down:1. Co

Frequently Asked Questions CentreVu CMS R3V8 High Availability User GuideF-1Appendix F: Frequently Asked QuestionsWhat is the purpose of the CMS Hi

Frequently Asked Questions CentreVu CMS R3V8 High Availability User GuideF-2

CMS Base Load Upgrade Procedure for High Availability Systems CentreVu CMS R3V8 High Availability User GuideG-1Appendix G: CMS Base Load Upgrade Pr

CMS Base Load Upgrade Procedure for High Availability Systems CentreVu CMS R3V8 High Availability User GuideG-2IConceptual depiction of the base lo

CMS Base Load Upgrade Procedure for High Availability Systems CentreVu CMS R3V8 High Availability User GuideG-3Base Load Upgrade Procedure7Complete

CMS Base Load Upgrade Procedure for High Availability Systems CentreVu CMS R3V8 High Availability User GuideG-413. Install the CMS R3V8.x load on t

CMS Base Load Upgrade Procedure for High Availability Systems CentreVu CMS R3V8 High Availability User GuideG-529. Complete a full maintenance back

CMS Base Load Upgrade Procedure for High Availability Systems CentreVu CMS R3V8 High Availability User GuideG-6

CentreVu CMS R3V8 High Availability User GuideIN-1IndexAACDadministration data. . . . . . . . . . . . . . . C-2Call Processing soft

Preface CentreVu CMS R3V8 High Availability User GuideOverview P-1PrefaceOverview 0This document is written for customers who purchase the High Ava

CentreVu CMS R3V8 High Availability User GuideIN-2PPlatforms, supported . . . . . . . . . . . . . 1-4, F-1Prerequisites . . . .

Preface CentreVu CMS R3V8 High Availability User GuideOverview P-2Conventions 0The following conventions are used in this document:●Unless otherwis

Preface CentreVu CMS R3V8 High Availability User GuideOverview P-3Provide information0When you call the Helpline, be sure to identify yourself as a