AT&T MERLIN II Attendant Guide de l'utilisateur télécharger pdf (Page 20)

NOTE:

During a supervised transfer, the MERLIN II Attendant is

unavailable to answer another call until the call in progress is

successfully connected or the caller hangs

up.

● Disconnect

Generally used with the Night announcement when a business is closed,

callers on lines answered by the MERLIN 11 Attendant hear the Night

announcement but are not allowed to enter a route or extension number

This transfer code should be programmed for route O, so that after the

announcement plays calls are disconnected automatically without

requiring an entry from the caller.

For example, callers who call the ABC Company after business hours hear

this Night announcement:

Thank you for calling ABC Company.

Our office hours are 9:00 a.m. to 4:00 p.m. Monday through Saturday.

Please call back during those hours.

Refer to your MERLIN II Attendant Planning Form E to plan your routes.

Then use the follow the instructions below for the type of transfer you are

programming.

Changing an Existing Route

To make changes to an existing route (blind or supervised transfer), refer to

Planning Form I and follow the steps below:

1 Dial the MERLIN II Attendant extension number from a Touch-Tone

phone, preferably a single-line set.

NOTE:

If you are programming from a multiline Touch-Tone phone

connected to a MERLIN II system control unit, you must enter an

additional pound ( # ) sign each time a pound ( # ) sign appears in

a programming command.

2 Wait for an answer.

3 Dial * followed immediately by your authorized caller code and #.

The two-beep confirmation tone sounds.

Dial *8.

5 Dial the route number (O through 9).

6 Dial the extension code.

NOTE:

Day Secondary Extensions and Night Secondary Extensions are

available only with supervised transfers.

11 = Day Primay Extension

12 = Day Secondary Extension

21 =

Night Primary Extension

22 =

Night Secondary Extension

7 Dial the transfer code.

Supervised Transfer

Blind Transfer

Disconnect

Changing the Current Settings 2-9

1 2 ... 15 16 17 18 19 20 21 22 23 24 25 ... 28 29

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AT&T MERLIN II Attendant Guide de l'utilisateur Page 20

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