AT&T Definity 6211 manuels

At t Definity 6211 Manuel d'instructions (236 pages)

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Table des matières

Avaya™ Communication Manager

1

Contents

10

About this book

25

Conventions used in this book

26

Trademarks

27

How to order documentation

28

How to comment on this book

28

How to get help

29

Communication Manager basic

32

Optional software

32

Capacities

32

■ DEFINITY

38

MultiTech gateway support

39

Attendant features

43

Attendant backup

44

Attendant room status

44

Attendant functions using

44

Call handling

45

Making calls

48

Monitoring calls

49

Call center

53

Abandoned call search

58

Adjunct routing

58

Auto-Available Split (AAS)

59

Queue status indicators

59

Avaya Business Advocate

60

Avaya virtual routing

62

Call center release control

62

Call prompting

62

Call vectoring

63

Call Work Codes (CWC)

66

Circular station hunt group

66

CMS measurement of ATM

66

Direct agent calling

67

Dual links to CMS

67

Duplicate agent login ID

67

Expert Agent Selection (EAS)

68

Least Occupied Agent (LOA)

68

Multiple split queuing

69

Priority queuing

69

Reason codes

69

Redirection on no answer

69

Multiple music/audio sources

71

Exchange (PASTE)

72

Remote logout of agent

72

Service observing

72

Collaboration

75

Group listen

76

Hold/unhold conference

76

Meet-me conference

77

No dial tone conferencing

77

No hold conference

77

■ cell phones

78

■ Answers the data call

80

Paging and intercom

81

Group paging

82

Intercom — automatic

82

Intercom — dial

82

Loudspeaker paging access

83

Manual signaling

83

Whisper page

83

Communication device support

85

3410 wireless telephone

86

3606 wireless VoIP telephone

86

4600-series IP telephones

86

6200-series analog telephones

87

6400-series DCP telephones

87

8400-series telephones

88

Attendant console

88

Avaya IP Agent

88

Avaya IP Softphone

88

DEFINITY AnyWhere

90

Hospitality

91

Automatic wakeup

92

Check-in/check-out

92

Daily wakeup

92

Dial-by-name

93

Do not disturb

93

Dual wakeup

93

Housekeeping status

93

Names registration

94

Localization

97

Block collect call

98

Busy tone disconnect

98

Country-specific localization

99

Public network call priority

100

World class tone detection

100

Message integration

101

Embedded AUDIX

102

INTUITY AUDIX

103

■ 4 ports, 100 users

105

■ 8 ports, 300 users

105

INTUITY Conversant

107

INTUITY lodging

107

Leave Word Calling (LWC)

109

Manual message waiting

109

Message demand print

109

Message retrieval

109

Mode code interface

110

Octel integration

110

Voice mail retrieval button

110

Voice message retrieval

110

Mobility

113

Link 3000 Link 150

114

Avaya Extension to Cellular

115

Personal Station Access (PSA)

117

X-station mobility

118

Networking and connectivity

119

Internet Protocol (IP)

120

Wireless

121

Circuit switched

123

■ Call setup

124

■ Call tear-down

124

Trunk connectivity

126

Trunk types and signaling

128

Direct Inward Dialing (DID)

129

E911 CAMA trunk group

130

Foreign Exchange (FX)

130

ISDN trunks

130

Multi-Frequency Packet (MFP)

134

DS1 trunk service

136

Flexible billing

136

Intelligent networking

137

(DCS) protocol

138

Extension number portability

139

■ Local user time

142

Reservation Parameters

144

Uniform Dial Plan (UDP)

151

Data interfaces

153

Data modules

154

Data privacy

154

Data restriction

154

Default dialing

154

IP asynchronous links

155

Modem pooling

155

Figure 5. Modem pooling

156

Multimedia calling

157

Call routing

160

Generalized route selection

161

Multiple location support

162

Miscellaneous

163

Reliability and survivability

165

Power failure transfer

167

Survivable Remote EPN (SREPN)

167

Security, privacy, and safety

169

Call restrictions

171

Class of Restriction (COR)

171

Malicious call trace

172

Media encryption

172

Restriction — controlled

173

Station security codes

173

Tripwire security

173

End user

174

Privacy — auto exclusion

176

Privacy — manual exclusion

177

Station lock

177

Special applications

179

System management

183

Announcements

184

Automatic circuit assurance

185

Call charge information

187

Call Detail Recording (CDR)

187

Calling party/billing number

188

(CPN/BN)

188

Class of Service (COS)

188

Concurrent user sessions

189

Firmware download

191

Gateways

191

Information and reports

192

Music-on-hold

194

Scheduling

195

Tenant partitioning

196

Trunk group circuits

197

Variable length ping

197

Directory

199

Avaya Directory Enabled

200

Management

200

Lightweight Directory Access

200

Protocol (LDAP)

200

Avaya R300 remote office

201

Off-premises station

203

Remote access

203

Telephony

205

Active dialing

206

Alphanumeric dialing

206

Automatic Call Back (ACB)

206

Automatic hold

207

Bellcore calling name ID

207

Bridged call appearance —

207

Call coverage

208

Call redirection

209

Call park

209

Coverage callback

211

Distinctive ringing

211

Enhanced abbreviated dialing

212

Enhanced telephone display

212

Go to cover

212

Intercom — automatic answer

212

Internal automatic answer

213

Last number dialed

213

Long hold recall

213

Misoperation handling

214

Night service

215

Personalized ringing

216

Posted messages

216

Priority calling

216

Pull transfer

217

Recall signaling

217

Reset shift call

217

Ringback queuing

217

Ringer cutoff

218

Ringing options

218

Send all calls

218

Special dial tone

218

Station hunting

219

Station hunt before coverage

219

Station self display

219

Telephone display

219

Telephone self administration

220

Temporary bridged appearance

220

Terminating extension group

220

Time of day routing

220

Timed call disconnection for

221

Transfer

221

Trunk flash

222

Numerics

223

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