AT&T Classic Mail Voice Messaging System Manuel d'utilisateur

Figure 1A: TypicalMerlin telephones.You should also know how to perform these basic phoneoperations:●Answer an outside call●Call another intercom●Tran

No matter how many additional buttons your phone has,the dial pad and the numbered keys you press to make acall are the same on any phone. You’ll use

Commonly Used KeysThere are certain keys on the dial pad that have a consistentuse no matter what you’re doing with voice messaging:**Returns you to t

●Your recorded directory name which callershear when there is no primary or alternategreeting, or when they use the companydirectorv.●A mailbox number

You have been assigned either a regular mailbox or a guestmailbox. If your mailbox number is from 0-79, you havea regular mailbox. If your mailbox num

●From an outside line, call your company andwait for the CLASSIC MAIL. system’s auto-mated answering service to answer.Once you gain access to the CLA

YourMailbox

2. Your MailboxFirst-Time UseYou must create a password the first time you open yourmailbox. You will also record your name for the companydirectory.

3.4.5.6.7.8.Enter your mailbox number.To enter the temporary password, press 0000.Hear an instruction to enter your new password.Enter a new password

9. Using table 2A, enter the first four letters of your lastname exactly with two key presses per letter:OR to re-enter your nameHear confirmation.10.

For example, to enter a Y, you would press 9 and thenpress 3 to specify that Y is the third letter on the 9 key.If your last name consists of fewer th

It’s a good idea to write down the sequence of keys corre-sponding to your last name prior to entering these digits.After you complete the spelling, y

for those times when you’re away from the office (“I’m notin today but please leave a message and I’ll be alerted andreturn your call immediately”) or

4.5.6.7.To record a primary greetingOR to record an alternate greetingRecord your greeting at the tone.To end the recordingOR to start overTo listen t

If the alternate greeting is in operation, the CLASSICMAIL system instructs you:3. To record mailbox greeting(s)press4. To switch the greeting that is

YourMessages

I3. Your MessagesLetting the CLASSIC MAIL SystemAnswer Your CallsThe CLASSIC MAIL system will answer your incomingcalls if you do not. If the CLASSIC

The CLASSIC MAIL system allows you to turn this featureoff or on, and to set the time interval between alertattempts. You must have your telephone’s I

2. To change your mailbox optionspress3. To setup message waiting alertpress4. To change the message waiting alertintervalpress5. Enter an interval nu

Listening to Your MessagesWhen you listen to your messages, you’ll hear them inthis order:1. Urgent messages2. New messages and certified receipts3. P

Copyright © 1993AT&T 585-321-114All Rights ReservedIssue 1June 1994NoticeEvery effort was made to ensure that the information in this book was com

If the message is urgent, hear a prompt. If a certifiedmessage that you sent has been received, hear a receipt.3. To hear the next messagepress2After

Figure 3A.- Dial padmenu of touch tonecommandsHandling Your MessagesIf you hangup after listening to a message, the CLASSICMAIL system automatically s

Deleting and Undeleting MessagesYou can delete a message by “marking it for deletion” andthen hanging up. Prior to hanging up you can “undelete”any me

Replying to a MessageIf you receive a message from other mailbox owners, youcan reply directly with a call to their intercoms (if the ownerhas an inte

Any message you leave when you’re replying to a messagecan be marked as urgent or certified or both urgent andcertified.To reply directly to the sende

Forwarding a Copy of a MessageYou can forward a copy of a message. The person whoreceives the message can then save it, delete it, or respondto it. Yo

6. To accept#OR to cancel✱Hear confirmation.Listening to Envelope InformationpresspressMessages are “enclosed in envelopes.” Envelopes includeinformat

Sending a MessageTo send a message from your mailbox:1.2.3.4.5.6.Open your mailbox.To send a messageRecord your message at the tone andOR to continue

OR to send the message bypresscertified delivery2OR for both urgent and certified optionspress3OR to cancel✱A confirmation plays.pressSpecial Delivery

Group ListsTo send a message to a group, you first have to create agroup list. A group list can be as big as all the mailboxesin your system (this gro

Table of ContentsPreface 51. Before you BeginKnow Your PhoneCommonly Used KeysKnow Your MailboxGetting Into the CLASSIC MAIL System771010122. Your Mai

3.4.5.6.7.8.9.10.For group listsHear an informational message.(If group lists already exist,you’ll hear their names and numbers).To create a group lis

Deleting a group list eliminates the group list name andnumber and removes all associated mailboxes from the list.To delete a group list:1.2.3.4.5.6.O

Off-SiteMessageAlert

4. Off-Site Message AlertHow Off-Site Message Alert WorksWith off-site message alert, you can be notified at anoutside phone or at a pager each time a

Off-site message alert works this way:●●●●Set up off-site message alert by entering thephone or pager numbers at which you wantto be contacted. (You c

●●●If the CLASSIC MAIL system reaches yourpager, it displays the number you’ve specifiedto call to check your messages. If the CLASSICMAIL system reac

In addition, some pagers may require a pause to allowthem to answer the page and display the number (ormailbox) you should call, or an extra code such

Once all the codes are entered, you press # twice to tell theCLASSIC MAIL system that the operation is finished andto accept the entry.The CLASSIC MAI

Setting Up Off-Site Message Alert to a PhoneTo set up off-site message alert to an off-sitephone:1. Open your mailbox.2. To change mailbox settings3.

7. To acceptpressOR to re-enter the numberpress#✱Repeat steps 4 through 7 to set up a second off-site phoneor go through the steps that follow for set

Handling your MessagesDeleting and Undeleting a MessageReplying to a MessageForwarding a Copy of a MessageListening to Envelope InformationSending a M

6. Enter the pager number(including any extra digits or codes)If you make a mistakeHear confirmation.7. To acceptOR to re-enter the numberRepeat steps

4.5.To turn off-site message alertoff/on for the first numberOR to turn it off/on for a second numberHear confirmation.To be alerted to new urgent mes

4. To select level 1press5. To change the number of attemptspressHear a message about the number of attempts.6. Enter a numberfrom 1toHear confirmatio

5. To change the interval and hear howpressalert is currently set up46. To signify the number of minutes between alerts,enter a number between 5 and 9

The CLASSIC MAIL system will confirm: the level of off-site message alert, the phone or pager number it’s calling,the number of attempts it will make,

TransferringCalls into theCLASSIC MAILSystem

5. Transferring Calls Into theCLASSIC MAIL SystemThe procedure you use to transfer incoming callers intothe CLASSIC MAIL system will depend upon the t

Transferring Outside CallersTo transfer a caller to the CLASSIC MAIL system:1. Ask the caller to hold.2. Press the hold button.3. Select a CLASSIC MAI

Figure 5A shows the typical line numbering methodused by Merlin 206, 410, 820, and Merlin Plustelephone systems.If the caller wants to be transferred

7. If you know the destination party isnot available, or if you want to placethe calling party directly into the mailboxwithout ringing the intercompr

PrefaceTo streamline your telephone communication, yourcompany has just installed a new round-the-clock voicemessaging system, the CLASSIC MAIL™ Voice

2. Press the hold button.3. Select a CLASSIC MAIL system access linethenpress✱CLASSIC MAIL system access lines are the lines withthe “Voice Mail” labe

Figure 5B: Linenumbering for Merlin1030/3070 AttendanttelephonesIf the caller wants to leave a message for someoneelse, continue with steps 6 through

7. If you know the destination party isnot available, or if you want to placethe calling party directly into the mailboxwithout ringing the intercompr

●Tell the caller that you will transfer them tothe CLASSIC MAIL system. Transfer the callerto intercom 11 and hang up.The CLASSIC MAIL system will pro

●Chapter 2, “Your Mailbox” discusses how toopen and initialize your “voice mailbox. ”●Chapter 3, “Your Messages” discusses how tolisten to your messag

BeforeYouBegin

1. Before You BeginYou probably already have many of the skills necessary touse the CLASSIC MAIL System.Know Your PhoneUsing the CLASSIC MAIL system i