AT&T SB67030 Guide de l'utilisateur
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- Page / 258
- Table des matières
- MARQUE LIVRES
- User’s Guide 1
- Additional Documentation 8
- Topic Navigation 9
- Text Conventions 9
- C HAPTER 10
- Synapse System Overview 11
- Deskset Description 12
- Deskset Hard Keys 13
- Deskset Idle Screen 14
- Modes of Operation 15
- Setting Your Password 16
- Deskset Soft Keys 17
- Deskset Status Indicators 18
- Call Status Icons 21
- Call Status LEDs 21
- Deskset Dial-Pad Entry 23
- Using the Speakerphone 24
- Using Help Screens 24
- About the Auto Attendant 25
- Cordless Handset Description 27
- John Smith 29
- or to view 30
- Cordless Handset Screen Icons 31
- ON A CALL 32
- CIDEXT_#s 32
- Fraser Walters 32
- Deskset-Handset Interaction 35
- Power-Save Mode 37
- Dial-Pad Entry 39
- ‘ , – . @ (in that order) 39
- OFF to answer the next call 41
- OFF on the Headset 42
- ON/OFF on the Headset 42
- Active Call Screen 45
- Predialing 46
- Live Dialing 47
- Transfer 48
- 12:30PM Thu Feb 25 2010 48
- Transfer Conf Par k Mor e 1/3 48
- Calling a Busy Extension 49
- Making an Intercom Call 50
- Calling a Restricted Number 51
- To make a restricted call: 52
- Incoming Call Screen 58
- Incoming Call Indication 59
- Line Appearance Mode 60
- Answer Fw dV M 62
- Forwarding All Calls 63
- Call Screening 64
- Speak after the tone 65
- Viewing the Queued Calls List 67
- INCOMING 69
- ANAGEMENT 72
- Call Management 73
- Transf er 74
- Transferring a Call 76
- Making a Conference Call 79
- Putting a Conference on Hold 80
- Ending a Conference 81
- 2 Missed Calls 82
- 0 New Messages 82
- Transfer Conf Par k More 1/3 83
- Active Call Screens 85
- Press XFER to 86
- Press JOIN? to 88
- Ending a Conference Call 89
- Mary Williams 90
- 9-1-888-722-7702 90
- 00:32 ON A CALL 90
- XFER CONF 90
- 03:10 ON HOLD 91
- 232-555-0176 91
- Held Call Options 92
- 93
- PARK LIST 93
- Using a Corded Headset 95
- 1 (888) 883-2474 96
- CCESSING 97
- Retrieve 98
- Messages 100
- Ex tensions 1/16 102
- Accessing the Quick-Dial List 104
- Pick a Quick Dial 105
- About the Redial List 106
- Accessing the Redial List 107
- Deleting Redial Entries 108
- Directory 13/48 109
- Accessing the Held Calls List 110
- 111
- Amy Lee 112
- Mary Williams 114
- 9-212-555-0154 115
- Heather Phillips 115
- Ian Stevens 115
- John Lee 115
- IRECTORY 116
- Using the Directory 117
- Viewing Directory Entries 118
- To change Directory settings: 119
- or to move the cursor 120
- Editing a Personal List Entry 121
- Directory 123
- Sorting Directory Entries 124
- ABC Account 125
- OICEMAIL 127
- Voicemail Overview 128
- Group Mailbox Overview 130
- Message Playback 133
- Messages 1/3 134
- Delete Jump_ 134
- Pause Jump 134
- Forwarding a Message 136
- Forward message to: 137
- John Smith - 225 137
- Message Introduction 138
- Distribution Lists 139
- Record Message 139
- Deleting Messages 141
- To access Voicemail remotely: 143
- to jump back eight seconds 149
- to play the next message 149
- To delete a message: 150
- To forward a message: 151
- Using the Call Log 153
- or to view the 154
- New Missed Calls 155
- Reviewing the Call Log List 156
- 157
- Storing Call Log Entries 158
- Deleting Call Log Entries 159
- Mary Williams 10:01a 162
- UNKNOWN ... Jan. 14 162
- CALL LOG 162
- Graham Bell 162
- 232-555-0176 162
- 604-555-0182 163
- EXI TDELETE 163
- Feb 23 9:55a 164
- Single-Zone Overhead Paging 168
- Multi-Zone Overhead Paging 169
- 12:30p Feb 23 170
- Paging 170
- Press EXIT or OFF to end 170
- Deskset Menu 172
- Deskset Settings 173
- To access the Display menu: 174
- To access the Sounds menu: 174
- Preferred Audio 176
- User Settings 177
- Greetings 178
- Recording a Greeting 180
- Automatic Answering 182
- Voicemail Memory 183
- Name Recording 184
- To delete a personal name: 185
- Handset 187
- Registered 187
- DEREGISTER HANDSET 190
- Do you want to 190
- Admin Settings 194
- Deskset Information 195
- Using Do Not Disturb (DND) 196
- Auto-Attendant Settings 197
- Cordless Handset Settings 199
- To adjust the sound: 200
- REST ORE DEFAULT 202
- PRODUCT ID 202
- NTERFACE 203
- 192.168.0.102 204
- Error Handling 206
- Basic Settings 207
- Extension Directory 209
- Quick-Dial Keys 211
- Voicemail Distribution 212
- To access WebUI Help: 215
- ROUBLESHOOTING 216
- Display Messages 219
- Calls Generally 221
- Synchronizing 221
- Incoming Calls 225
- Outgoing Calls 227
- Voicemail 229
- Other Deskset Features 232
- PC/Deskset Interaction 236
- SB67040 Cordless Handset 237
- TL7600 Cordless Headset 243
- PPENDIXES 248
- Cordless Handset Soft Keys 250
- Appendix C: Maintenance 252
Résumé du contenu
© 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed
Overview 10 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER1OVERVIEWThe Synapse® Business Phone System fro
Accessing Items in Lists 99 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing VoicemailFor more information
Accessing Items in Lists 100 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIf your system administrator has assig
Accessing Items in Lists 101 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAbout the Extension ListYou can access
Accessing Items in Lists 102 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Extension ListYou can ac
Accessing Items in Lists 103 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Quick-Dial ListThe Quick
Accessing Items in Lists 104 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents3. Press the key to the right of the e
Accessing Items in Lists 105 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAbout the Redial ListThe last 20 phone
Accessing Items in Lists 106 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Redial ListTo access a R
Accessing Items in Lists 107 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeleting Redial EntriesYou can delete
Accessing Items in Lists 108 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSearching the Directory or Extension L
Overview 11 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSynapse System OverviewYour Deskset is part of the Syna
Accessing Items in Lists 109 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Held Calls ListWhen you
Accessing Items in Lists 110 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing and Managing Items in Lists
Accessing Items in Lists 111 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAbout the Cordless Handset Extension L
Accessing Items in Lists 112 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Quick-Dial List with the
Accessing Items in Lists 113 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Redial List with the Cor
Accessing Items in Lists 114 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents3. Press or to view Redial entries
Directory 115 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER6DIRECTORYThe Synapse system provides three D
Directory 116 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUsing the DirectoryAccess the Directory by pressing D
Directory 117 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsViewing Directory EntriesYou can view all Directory e
Directory 118 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo change Directory settings:1. From the Directory li
Overview 12 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset DescriptionThe key external features of the Des
Directory 119 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Creating a New Personal List EntryYou can add up to
Directory 120 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsEditing a Personal List EntryYou can edit any Persona
Directory 121 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsStoring Directory Entries from the Call Log or Redial
Directory 122 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeleting a Personal List EntryYou can delete any one
Directory 123 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSorting Directory EntriesThe Directory entries are so
Directory 124 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Directory with the Cordless HandsetYou
Directory 125 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents3. Press 1 through 4 to select the desired list.ORPre
Voicemail 126 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER7VOICEMAILYour Synapse system records and sav
Voicemail 127 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsVoicemail OverviewWhen there is at least one new mess
Voicemail 128 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTable 21. Messages List Soft Key DescriptionKey Des
Overview 13 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset Hard KeysThe hard keys include the standard tel
Voicemail 129 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsGroup Mailbox OverviewGroup Mailboxes provide general
Voicemail 130 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSelect a mailbox to access the messages stored in tha
Voicemail 131 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing Your MessagesAccess to your messages is dif
Voicemail 132 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIf your system administrator has assigned a Group Mai
Voicemail 133 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDuring message playback, you can pick up the handset
Voicemail 134 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents to delete the message. If there are more messages,
Voicemail 135 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsForwarding a MessageYou can forward a message to an e
Voicemail 136 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents If you have enabled Voicemail Distribution, you can
Voicemail 137 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsRecording an Introduction to Send with a Forwarded Me
Voicemail 138 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSending a New Message to a Distribution ListIf you ha
Overview 14 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset Idle ScreenFigure 4 identifies the basic elemen
Voicemail 139 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsORPress to return to the previous screen.6. When fi
Voicemail 140 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeleting MessagesYou can delete a single message or a
Voicemail 141 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsNew Message Status Indications (! Icons)You can add a
Voicemail 142 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing Your Voicemail RemotelyRemote access allows
Voicemail 143 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To jump forward 8 seconds, press 9. To return to t
Voicemail 144 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsFigure 46. Remote Voicemail Greeting Setup
Voicemail 145 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing Personal Voicemail with the Cordless Handse
Voicemail 146 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsVoicemail Notification on the Cordless HandsetUnanswe
Voicemail 147 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsRetrieving Personal Voicemail with the Cordless Hands
Voicemail 148 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsReviewing Messages with the Cordless HandsetTo review
Overview 15 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsModes of OperationThe system administrator can configur
Voicemail 149 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsManaging Personal Voicemail with the Cordless Handset
Voicemail 150 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo forward a message:1. While viewing or playing a me
Call Log 151 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER8CALL LOGThe Deskset Call Log provides availab
Call Log 152 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUsing the Call LogThe Call Log soft keys, as shown in
Call Log 153 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Entries not highlighted display the time for calls r
Call Log 154 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsManaging Missed CallsAll incoming calls are recorded i
Call Log 155 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsReviewing the Call Log ListTo review the Call Log list
Call Log 156 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsListening to Voicemail From the Call LogIf the caller
Call Log 157 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsStoring Call Log EntriesTo store a Call Log entry into
Call Log 158 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeleting Call Log EntriesYou can delete a single Call
Overview 16 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsLine Appearance ModeIn Line Appearance mode, the Idle S
Call Log 159 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents3. Press to confirm the deletion. The empty Call Log
Call Log 160 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Call Log with the Cordless HandsetYou ca
Call Log 161 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUsing the Call Log with the Cordless HandsetThe Handse
Call Log 162 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsManaging Missed Calls with the Cordless HandsetThe Cor
Call Log 163 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPlaying Voicemail Messages in the Call Log with the Co
Call Log 164 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo delete all of the entries in the Call Log:1. Press
Paging 165 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER9PAGINGPaging allows you to broadcast what you s
Paging 166 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPaging All Extensions or a Paging ZoneIf your system adm
Paging 167 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSingle-Zone Overhead PagingIf your Synapse system includ
Paging 168 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsMulti-Zone Overhead PagingIf your Synapse system include
Overview 17 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset Soft KeysThe Deskset provides soft keys as illu
Paging 169 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPaging with the Cordless HandsetYou can page all the ext
Deskset Settings 170 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER10DESKSET SETTINGSYou or your system a
Deskset Settings 171 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset MenuYou can use the Deskset menus to s
Deskset Settings 172 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset SettingsUse the Deskset Settings menu,
Deskset Settings 173 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDisplayUse the Display menu to adjust your Des
Deskset Settings 174 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents3. Press 2 on the dial pad to set the Audible
Deskset Settings 175 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPreferred AudioWhen you press a Call Appearanc
Deskset Settings 176 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUser SettingsUse the User Settings menu to mod
Deskset Settings 177 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo display the User Settings menu:1. Press MEN
Deskset Settings 178 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents2. Press to save the greeting. The system ch
Overview 18 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset Status IndicatorsStatus indicators appear in th
Deskset Settings 179 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsRecording a GreetingYou can record a greeting
Deskset Settings 180 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo turn Call Forward All on or off, press wh
Deskset Settings 181 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAutomatic AnsweringYou can set the Deskset to
Deskset Settings 182 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsVoicemail MemoryYour Voicemail messages are st
Deskset Settings 183 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsName RecordingIf callers access the Company Di
Deskset Settings 184 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents5. Press to review the recorded name.6. Pres
Deskset Settings 185 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsRegistering an Optional Cordless HandsetYou ca
Deskset Settings 186 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents5. Press on the Deskset. Registration in Pro
Deskset Settings 187 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents3. Press . Registration in Progress... appear
Deskset Settings 188 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents3. Press . The confirmation message appears.
Overview 19 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCall Indicators in Call Appearance ModeIf your system i
Deskset Settings 189 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeregistering the Cordless Handset or Headset
Deskset Settings 190 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Accessory Registration and Deregistra
Deskset Settings 191 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSetting and Changing Your PasswordUse the Pass
Deskset Settings 192 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSetting the Voicemail to Email ModeThe Voicema
Deskset Settings 193 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAdmin SettingsTo display the Admin Settings me
Deskset Settings 194 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset InformationUse the Deskset Information
Deskset Settings 195 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUsing Do Not Disturb (DND)Do Not Disturb (DND)
Deskset Settings 196 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAuto-Attendant SettingsIf your system administ
Deskset Settings 197 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Scheduled: Turns the selected Auto Attendant
Deskset Settings 198 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Handset SettingsOnce the optional Cor
2 Synapse SB67030/031 Deskset & Accessories User’s GuideCONTENTSPreface ...
Overview 20 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCall Indicators in Line Appearance ModeIf your system i
Deskset Settings 199 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSetting Cordless Handset ContrastTo adjust the
Deskset Settings 200 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSetting the Cordless Handset Ringer and Voice
Deskset Settings 201 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSetting the Cordless Handset to Factory Defaul
Web Interface 202 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER11WEB INTERFACEUse an Internet browser to
Web Interface 203 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Web User Interface (WebUI)To access
Web Interface 204 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents8. Enter your password if you have created one (s
Web Interface 205 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsError HandlingIf you type an invalid value into o
Web Interface 206 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsBasic SettingsThe remaining procedures in this ch
Web Interface 207 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Extension: Select an extension number or the Op
Web Interface 208 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsExtension DirectoryTo allow easy dialing, you can
Overview 21 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCall Status IconsTable 7 shows and describes the call s
Web Interface 209 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo edit Extension Directory entries:1. In the nav
Web Interface 210 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsQuick-Dial KeysTo add or edit Quick-Dial entries:
Web Interface 211 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsVoicemail DistributionIf you enable Voicemail Dis
Web Interface 212 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo create a Voicemail Distribution List:1. In the
Web Interface 213 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo edit or delete a Voicemail Distribution List:1
Web Interface 214 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsHelpTo access WebUI Help:1. In the navigation men
Troubleshooting 215 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER12TROUBLESHOOTINGIf you have difficulty
Troubleshooting 216 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCommon Troubleshooting ProceduresFollow these p
Troubleshooting 217 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo resolve problems with a cordless device:For
Troubleshooting 218 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDisplay MessagesThe screen is blank or the Desk
Overview 22 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTable 8 Deskset Call Status LED ActivityLED Activity D
Troubleshooting 219 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsThe device screen displays Synchronizing... De
Troubleshooting 220 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCalls GenerallyCalls are dropped.Deskset cannot
Troubleshooting 221 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsYou cannot retrieve parked calls.You hear stati
Troubleshooting 222 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsYou are unable to transfer a call to an extensi
Troubleshooting 223 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset does not automatically forward a call t
Troubleshooting 224 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIncoming CallsYour Deskset does not receive inc
Troubleshooting 225 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCall Appearance mode only — Call does not Auto
Troubleshooting 226 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsOutgoing CallsNo dial tone.When you dial an out
Troubleshooting 227 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsYou cannot make international long distance cal
Troubleshooting 228 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsVoicemailVoicemail is not received at the exten
Overview 23 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset Dial-Pad EntryUse the dial-pad keys to enter le
Troubleshooting 229 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIncomplete Voicemail messages.Unable to find a
Troubleshooting 230 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsThe system does not respond to remote Voicemail
Troubleshooting 231 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsOther Deskset FeaturesOther Desksets do not app
Troubleshooting 232 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsYou are unable to add an entry to Quick-Dial li
Troubleshooting 233 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCall Appearance mode only — You cannot make or
Troubleshooting 234 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsWebUIUnable to access the WebUI Log-in page fro
Troubleshooting 235 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPC/Deskset InteractionInternet connection or ac
Troubleshooting 236 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSB67040 Cordless HandsetHandset does not work a
Troubleshooting 237 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsHandset registration is not working.Unable to m
Troubleshooting 238 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUnable to locate Handset using on the Deskset
Overview 24 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUsing the SpeakerphoneWhen the speakerphone is active,
Troubleshooting 239 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsHandset shows screen telling you to register it
Troubleshooting 240 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCaller ID is not working.Calls dropped.Unable t
Troubleshooting 241 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPoor audio quality. Speech is cutting out.Your
Troubleshooting 242 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTL7600 Cordless HeadsetThe TL7600 Headset not r
Troubleshooting 243 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsThe TL7600 Headset does not work at all.The TL7
Troubleshooting 244 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsHEADSET key on Deskset does not work.MUTE key o
Troubleshooting 245 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsBatteries do not hold a charge.The Deskset show
Troubleshooting 246 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsA buzzing sound on my TL7600 Headset.Unable to
Appendixes 247 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAPPENDIXESAppendix A: Soft KeysThe Synapse Desksets
Appendixes 248 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAllows changes to previously entered information.End
Overview 25 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAbout the Auto AttendantWhen set to Call Appearance mod
Appendixes 249 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Handset Soft KeysTable 26 provides an alpha
Appendixes 250 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAppendix B: Technical SpecificationsTable 27 lists t
Appendixes 251 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAppendix C: MaintenanceAvoid Rough TreatmentHandle t
Appendixes 252 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAppendix D: Important Safety InstructionsWhen using
Glossary 253 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsGLOSSARYThis glossary provides definitions that pertai
Glossary 254 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contentsderegister: To remove the association between a Deskse
Glossary 255 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contentsgrounding: An electrical ground connection that minimi
Glossary 256 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contentsoff hook: Indicates that you are on a phone call, have
Glossary 257 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSIP: Session Initiation Protocol, a signaling protocol
Overview 26 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsSB67040 Cordless Handset (Optional)The optional Cordles
Overview 27 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Handset DescriptionThe Handset external featur
Overview 28 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsFigure 15. Navigation KeyTable 10 Navigation Key Func
Overview 29 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Handset Liquid Crystal Display (LCD)The Idle s
3 Synapse SB67030/031 Deskset & Accessories User’s GuideIncoming Calls...
Overview 30 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTable 12 Cordless Handset Screen Types Incoming Call S
Overview 31 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Handset Soft KeysThe Handset provides soft key
Overview 32 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUsing the Cordless Handset SpeakerphoneWhen the speaker
Overview 33 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset/SB67040 Cordless Handset ComparisonThe followin
Overview 34 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIn addition, the following Deskset features are not ava
Overview 35 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDeskset-Handset InteractionThis section identifies simi
Overview 36 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Handset Battery ChargingPlace the Handset in t
Overview 37 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTo respond to low battery notification:1. Press to ex
Overview 38 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Handset Connection Loss NotificationIf the Han
Overview 39 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsDial-Pad EntryUse the dial-pad keys to enter alphabetic
4 Synapse SB67030/031 Deskset & Accessories User’s GuideCall Management ...
Overview 40 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTL7600 Cordless Headset (Optional)This optional Cordles
Overview 41 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Headset DescriptionFigure 20. TL7600 Cordless
Overview 42 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCordless Headset OperationTable 14 TL7600 Cordless Hea
Overview 43 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Outgoing Calls 43 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER2OUTGOING CALLSThe Deskset and the option
Outgoing Calls 44 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsActive Call ScreenThe Active Call screen, as show
Outgoing Calls 45 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPredialingPredial is only available when the Desk
Outgoing Calls 46 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsLive DialingYou can make a call by going off hook
Outgoing Calls 47 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsMaking a Call from a ListTo make a call from a li
Outgoing Calls 48 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCalling a Busy ExtensionIf you call an extension
5 Synapse SB67030/031 Deskset & Accessories User’s GuideDirectory ...
Outgoing Calls 49 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsMaking an Intercom CallIn Line Appearance mode, y
Outgoing Calls 50 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCalling a Restricted NumberYour system administra
Outgoing Calls 51 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCalling Restricted Numbers Using Another Extensio
Outgoing Calls 52 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsMaking Calls with the Cordless HandsetYou can als
Outgoing Calls 53 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPredialingYou can dial a phone number before pres
Outgoing Calls 54 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsLive DialingLive dialing refers to dialing when t
Outgoing Calls 55 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsMaking Calls with the Optional TL7600 Cordless He
Incoming Calls 56 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER3INCOMING CALLSWhen a call comes in, the
Incoming Calls 57 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIncoming Call ScreenThe Incoming Call and Active
Incoming Calls 58 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIncoming Call IndicationWhen there is an incoming
6 Synapse SB67030/031 Deskset & Accessories User’s GuideDeskset Settings ...
Incoming Calls 59 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIf your company has caller ID, the Incoming Call
Incoming Calls 60 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAnswering a CallTo answer a call: Lift the corde
Incoming Calls 61 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIgnoring a CallYou can ignore an incoming call by
Incoming Calls 62 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsForwarding All CallsYou can forward all incoming
Incoming Calls 63 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCall ScreeningWhen an incoming call goes to Voice
Incoming Calls 64 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAuto AnsweringYou can set your Deskset to answer
Incoming Calls 65 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAnswering Calls in the Call QueueYour system admi
Incoming Calls 66 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsViewing the Queued Calls ListWhen all Call Queue
Incoming Calls 67 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAnswer a Call with the Cordless HandsetYou can al
Incoming Calls 68 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIncoming Call IndicationOptions for an Incoming c
7 Synapse SB67030/031 Deskset & Accessories User’s GuidePC/Deskset Interaction ...
Incoming Calls 69 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAnswering a CallWhen you receive a call while the
Incoming Calls 70 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUnanswered incoming calls are handled according t
Call Management 71 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER4CALL MANAGEMENTThis chapter describes t
Call Management 72 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCall ManagementThe Deskset Call Management funct
Call Management 73 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPutting a Call on Hold (Call Appearance Mode)To
Call Management 74 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPutting a Call on Hold (Line Appearance Mode)In
Call Management 75 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTransferring a CallYou can transfer an active or
Call Management 76 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents transfer the call directly to voicemail by pre
Call Management 77 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTransferring a call to a busy extensionIf you tr
Call Management 78 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsMaking a Conference CallYou can set up a confere
Preface 8 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPREFACEThis User’s Guide provides instructions for using
Call Management 79 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsIf you hang up while on the conference, the conf
Call Management 80 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsEnding a ConferenceTo end a conference:From the
Call Management 81 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsParking a CallParking a call is similar to putti
Call Management 82 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsRetrieving a Parked CallYou can retrieve parked
Call Management 83 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCall Management Using the Cordless HandsetYou ca
Call Management 84 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsActive Call ScreensThe Cordless Handset Call Man
Call Management 85 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTransferringAs with the Deskset, you can transfe
Call Management 86 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTransferring to an Outside NumberTo transfer an
Call Management 87 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsMaking a Conference CallYou can set up a confere
Call Management 88 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsPutting a Conference Call on HoldTo put a confer
Preface 9 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsTopic NavigationThis Synapse SB67030/031 Deskset & Ac
Call Management 89 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contentsc. Press SELECT to hang up the highlighted call
Call Management 90 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsManaging Held CallsYou can put a maximum of five
Call Management 91 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsHeld Call OptionsTo view Held Call options:While
Call Management 92 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsParking a CallPutting a call on hold and parking
Call Management 93 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents2. Press or to highlight a parked call.3. Pr
Call Management 94 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsUsing a Corded HeadsetYou can use a corded heads
Call Management 95 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsCall Management Using a HeadsetYou can use a TL7
Accessing Items in Lists 96 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsC HAPTER5ACCESSING ITEMS IN LISTSThe De
Accessing Items in Lists 97 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Queued Calls ListThe syst
Accessing Items in Lists 98 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to ContentsAccessing the Park ListUse the Parked C
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