AT&T Merlin Guide d'installation

Lucent TechnologiesBell Labs InnovationsMERLIN®PlusCOMMUNICATIONS SYSTEMRelease 2System Manual999-507-148Issue 3August 1990

CF/RLA CARDDOCUMENT LISTUSER’S GUIDEThis guide is a handy reference for anyone who uses a MERLIN Plus systemvoice terminal on the job. Give one to eve

Administration ProcedureDo ThisDesignate a voice terminal jack on the control1 Enter administration mode.unit for System Feature Reports.2 Dial *85

Administration ProcedureDesignate a jack for the ASA features(jack 18 is the initial assignment).Assign an alternate attendant to handleASA calls.Sele

Administration ProcedureDo ThisChange the password for the CF or RLA feature.1 Enter administration mode.2 Dial *56.3 Dial an intercom number p

Administration ProcedureDo ThisReset the system.WARNING:This procedure erases all system administration and telephoneprogramming, returns the system t

Quick Reference Guide to Administration CodesFeatureAdd (or remove) an Allowed List (1 through 8)to a voice terminalAdd telephone numbers to an Allowe

Administration Code Other Numbers/ButtonsFeature*36Set the system for toll prefix, a 0 or a 1*37Set the system for area code only*38Set the system for

Administration CodeOther Numbers/ButtonsFeature*71Assign voice terminals to Group Page group 1the intercom numbersthe intercom numbersthe outside line

Administration Code*92*99198Other Numbers/Buttonssystem speed dial code and telephonenumber digitsa * plus the telephone number digitsFeatureAssign Sy

Section 4: Using The Attendant Console

OverviewTHE ATTENDANTCONSOLEAs your company’s system attendant, you will probably answer most calls thatcome into the business and transfer many of th

How to Use This ManualADMINISTERINGA NEW SYSTEM?NEED TO USE THE PHONEBEFORE THE SYSTEM ISRUNNING?MAKING CHANGES TO ARUNNING SYSTEM?MANAGING INCOMINGCA

FIGURE 4-1 The BIS-34D with display as attendant console.DisplayDisplaycontrastbuttonscontrolDisplayAT&TBIS-34DCallappearancebuttonsTest/Programsw

FIGURE 4-2 The BIS-22 voice terminal as attendant console.AT&TBIS-22Test/ProgramswitchRinger volumecontrolCall Appearance/Feature buttonsMessage l

Handling CallsAs the system attendant, you will be answering most of the incoming calls.To handle the calls efficiently, you will find it helpful to k

● Screening CallsWhen you screen a call, you first discuss the call with the person to whom itis to be transferred. There are many reasons for cons

USING AUTO INTERCOMAuto Intercom buttons on your attendant console allow you to handle callsBUTTONSefficiently in several ways:●●●BeAuto Intercom butt

USING THE SENDWhen someone in the MERLIN PIUS system has a message, you can turn on theMESSAGE FEATUREMessage light at the person’s voice terminal to

SELECTING RINGINGYou can program any outside line at your console to ring immediately, to ringOPTIONSafter a delay, or not ring at all. You will proba

ACTIVATING SYSTEM You can activate the System Answer feature with a System Answer button soANSWERthat when selected calls come in, the system automati

SPEAKERPHONEFor optimal use of the speakerphone on the BIS, HFAI, or SP voice terminals,PERFORMANCE TIPSfollow these guidelines:●●●●●Place the voice t

Section 5: Reference

The MERLIN Plus Communications SystemTHE CONTROL UNITThe basic MERLIN Plus system provides connections to up to four outsidetelephone lines and ten vo

MERLIN Plus System FeaturesYour MERLIN Plus system offers features that provide effective telephoneservice both on a business-wide and personal basis.

AbbreviatedDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USERingingWhen another line rings while you are busy on a call, your voice termina

Account Number EntryDESCRIPTIONYou can use account numbers to identify the department, project, or client towhom the call should be charged. If your s

ADMINISTRATIONIf your responsibilities do not include system administration, skip thisinformation.Before you assign a System Speed Dial code (#60 thro

T PT PAcct. No.Acme Co.88acct. no.HOW TO USE4 Dial *88 plus the account number.orDial *95 plus the System Speed Dial code (60 though 89 and 900 thro

Allowed ListsDESCRIPTIONCONSIDERATIONSADMINISTRATIONWhen the system is installed, people can use their voice terminals to placeintercom, local, and to

5 Touch Administer.The console beeps twice.6 Leave administration mode by sliding the T/P switch to the center position.T PAdminister01- 0801-

5 Leave administration mode by sliding the T/P switch to the center position.T PAdministerDrop01- 08T PAdminsterBefore you assign Allowed Lists to

Alternate AttendantDESCRIPTIONYou can assign a voice terminal, other than intercom 10, to be used as anAlternate Attendant. When Direct Extension Dial

PROGRAMMINGIf you will be using the System Answer feature, see “System Answer” later inthis section, you must program the SA button. Only the attendan

BIS-10, BIS-22, BIS-34, and BIS-34D Voice TerminalsThe BIS-10 Voice Terminal allows you to make and receive outside and intercomcalls without lifting

Auto Answer-AllDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGNOTE: This feature requires a General Purpose Adapter and can be used with amodem,

HOW TO USETo have a modem, answering machine, or facsimile machine answer callsautomatically:1 Touch Auto Answer-All.The green light next to the but

DESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGAuto Answer-IntercomNOTE: This feature is used with a Hands-Free Unit.If your voice terminal has the

HOW TO USETo have your hands-free unit turn on automatically when you receive intercomcalls with voice announcement:1 Touch HFAI or Auto Answer-Inter

Auto IntercomDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGYou can use an Auto Intercom button for one-touch dialing of intercom numbers.Program a

HOW TO USETo place an intercom call with one touch:1 Touch the Auto Intercom button for the intercom number you want to dial.2 If you hear a sho

Automatic Call Restriction ResetDESCRIPTION Use Automatic Call Restriction Reset to ensure the integrity of assignedcall restrictions.CONSIDERATIONSAD

AutomaticDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGLine SelectionYou can program the order in which your system selects outside lines when you

HOW TO USEWhen you want to place an outside call:1 Touch Speakerphone or lift your handset.The MERLIN Plus system connects you to the first availabl

AutomaticDESCRIPTIONCONSIDERATIONSSystem Access (ASA)Automatic System Access (ASA) includes four features that allow more flexibleuse of your MERLIN p

The BIS-34D Voice Terminal with Display allows you to make and receiveoutside and intercom calls without lifting the handset. There are two columns of

ADMINISTRATIONIf your responsibilities do not include system administration, skip thisinformation.ASA Jack AssignmentThe Automatic System Access featu

AuxiliaryDESCRIPTIONLinesThe MERLIN Plus system provides an auxiliary jack, labeled “AUX,” at the topof each Line Module. This auxiliary line is bridg

ADMINISTRATIONPROGRAMMINGHOW TO USEThe system administrator can administer the privacy feature for Line A and/orLine E so that no one else in the syst

BridgingDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USE5-24 MERLIN Plus System FeaturesIf you share a line with another person, you can

Busy Buster (BB)DESCRIPTIONCONSIDERATIONSThe Busy Buster feature automatically redials the number you most recentlydialed up to ten times at 60-second

ADMINISTRATIONIf your responsibilities do not include system administration, skip thisinformation.The system is factory-set to have the Busy Buster fe

HOW TO USEIf the number you are calling is busy and you want to use the BB feature, followthis procedure:1 Before you hang up, touch the Busy Buster

Button-Free LineDESCRIPTIONCONSIDERATIONS●●●●●ADMINISTRATIONOperationButton-Free Line Operation allows people with a 5-button or any 10-buttonvoice te

2 Touch the Auto Intercom button or dial the intercom number for the voiceterminal you are administering.A green light goes on next to the Auto Inte

PROGRAMMINGNoneHOW TO USEIf you do not have a line button for a call that you have received or that has beentransferred to you, you can still put the

34-Button Voice TerminalThe 34-Button Voice Terminal is a basic voice terminal that provides twocolumns of five buttons above the dial pad for outsid

Call Forwarding (CF)NOTE: Call Forwarding is an ASA feature and therefore requires theassignment of the ASA jack. If the ASA jack assignment has no

●●●●●●That there can be more than one CF/DXD button in the system, but avoice terminal can have only one CF/DXD button:If two or more users have a CF/

ADMINISTRATIONIf your responsibilities do not include system administration, skip thisinformation.Call Forwarding Line GroupsAt startup, none of the s

Voice MessagesThe system automatically provides the following default voice message for callforwarded calls:“Your call is being forwarded. Please hold

3 Touch the line button.The green light goes off.4 Touch Administer.The console beeps twice.5 Leave administration mode by sliding the T/P switc

PasswordsYou and others in your business need at least one valid 5-digit password in orderto change a call forwarding number from a remote location. T

From the Administrator/Atfendant Console To enter, change, or delete theCF destination telephone number from the administrator/attendant console,foll

555-1234#password00tel. no. +#PROGRAMMING5 Dial the new CF telephone number plus a pound (#).The VSP repeats the new number and asks you to either c

Call Forwarding/Remote Line Access Disconnect TimerDESCRIPTIONThe Call Forwarding/Remote Line Access Disconnect Timer is used inconjunction with the C

Call PickupDESCRIPTION●●CONSIDERATIONSADMINISTRATIONIf you want to pick up an intercom or outside call that is ringing at another voiceterminal, use t

SummaryVoice terminal models BIS-34 and BIS-34D are ideal for the systemadministrator/attendant console because their features allow you to easily use

PROGRAMMINGYou do not need to program Option A.To program Option B:12345To12Label the button Call Pickup.Slide the T/P switch to P.The voice terminal

To pickup a call ringing at any other voice terminal using Option B:1 Touch Speakerphone or lift your handset.2 Touch the Call Pickup button you

Call ReportDESCRIPTIONNOTE:This feature is used with a MERLIN Plus system data collector and anAT&T 475/476 or 572/573 printer or its equivalent.T

As you can see from the reports in Figure 5-1, the system prints the number ofeach outgoing call. If there’s a telephone number you’d like to keep pri

ADMINISTRATION If your responsibilities do not include system administration, skip thisinformation.Before you administer the Call Reports options for

Control Unit Jack Assignment for the Call Report FeatureTo specify the voice terminal jack to which the data collector and the printer willbe connecte

T PT PAdminister Administer840-2PROGRAMMINGHOW TO USEType of Documented CallsTo specify the type of calls that will be documented (the system is set t

Call RestrictionDESCRIPTIONWhen the system is first installed, people can use their voice terminals to placeintercom, local, and toll calls. However,

T PAdministerSusan 15RestrictT PAdministerPROGRAMMINGHOW TO USE5 Repeat steps 2 through 4 for each voice terminal you want to restrict.6 Leave adm

Centralized ProgrammingDESCRIPTIONThe Centralized Programming feature allows the system administrator theconvenience of programming features onto indi

Section 2: Planning the System

PROGRAMMINGNoneHOW TO USENoneMERLIN Plus System Features5-51

ConferenceDESCRIPTIONWhen you want people outside the MERLIN Plus system to join a call inprogress, you can use the Conference feature. You can set up

456To1To12Announce the conference call through your speaker or handset.Touch Conference.Touch the line button for the line that you put on hold.Hold55

CopyDESCRIPTIONIf there are two or more voice terminals that require identical featureassignments, the system administrator can use the Copy feature t

4567Touch the Auto Intercom button or dial the intercom number of the voiceterminal from which you are copying lineassignments.Touch Administer.The co

Customized Line AssignmentDESCRIPTIONCONSIDERATIONSADMINISTRATIONThe system administrator can assign lines to any voice terminal in any order, orchoos

T PAdminister555-1234T PPROGRAMMINGHOW TO USEAssigning Lines to Voice TerminalsBefore you assign lines to voice terminals in your system, refer to the

Direct ExtensionDESCRIPTIONCONSIDERATIONSDialing (DXD)NOTE:Direct Extension Dialing (DXD) is an ASA feature and thereforerequires assignment of an ASA

●That one jack on the control unit be dedicated to the ASA featuresAt startup, jack number 18 is automatically designated as the ASA jack.An Auto Acce

ADMINISTRATIONIf your responsibilities do not include system administration, skip thisinformation.DXD Line GroupsAt startup, none of the system’s outs

IntroductionYOU can begin making and receiving calls as soon as your MERLIN PlusCommunications System is installed. But to take full advantage of the

You can modify this message to include the following statement:“You have reached nnn...”where nnn... is the telephone number of one of your outside li

PROGRAMMINGA button with a red and green light next to it is required for the DXD features.To program a CF/DXD button on a voice terminal:1 Label the

Disallowed ListDESCRIPTIONCONSIDERATIONSADMINISTRATIONMost businesses find it inappropriate for their employees to make billable callsto numbers such

To assign Disallowed List to voice terminals:12345Slide the T/P switch to P and touch Administer.Dial *0900.Touch the Auto Intercom button or dial the

T PT PAdministerAdminister0901- 0920PROGRAMMINGHOW TO USETo remove a number from a Disallowed List:1234Slide the T/P switch to P and touch Administer.

IDisplay UnitDESCRIPTIONSome 34-Button speakerphone voice terminals, namely, the BIS-34D and the34-Button (SP-34D) voice terminal with display, are eq

ADMINISTRATIONNonePROGRAMMINGNoneHOW TO USETo use the four features associated with the display unit, follow the instructionson the next few pages.Rec

If you touch a preassigned, or nonprogrammable button, such as Conference orHold, the following message appears on the display screen:Not Programmable

● Setting the AlarmAlarm setting display screenALARM: Off12:00 pAlarmAlarm set forstatus12:00 p.m.To set the alarm (for example, when you want a rem

Do Not Disturb (DND)DESCRIPTIONWhen you are busy and do not want to receive calls, you can touch theDo Not Disturb button, if you have programmed one

System Configuration FormUse the System Configuration Form to record information about the following:● Dial Signals● Long Distance Dialing● Tran

HOW TO USETo prevent calls from ringing at your voice terminal:1 Touch Do Not Disturb.The green light next to the button goes on.Do NotDisturbThis f

DropDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEIf you get a busy signal or no answer as you setup a conference call, or if youwant to

Group ListeningDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEIf you want other people in your office to hear a call, you can turn on you

Group PageDESCRIPTIONCONSIDERATIONSADMINISTRATIONThe system administrator can set up Group Page groups so anyone in the systemcan use the Group Page f

3456Perform the appropriate procedure:> Touch the appropriate Auto Intercom button(s) until the green lightbeside it shows the paging group assi

4 Touch Administer.The console beeps twice.5 Leave administration mode by sliding the T/P switch to the center position.T PAdministerDrop71 or 72T

To page a1234TouchTouchgroup using a dial code:Intercom.Speakerphone or lift your handset.Dial the code for the group you want to page:70 =Page-All (a

Hands-Free Answer on Intercom (HFAI)DESCRIPTIONIf you are using a voice terminal that has a Hands-Free Answer on Intercom(HFAI) button on it, without

HOW TO USEIf you have a HFAI button on your voice terminal and you want your intercomcalls answered automatically:1 Touch HFAI or touch HFAI/Mic.The

HoldDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEWhen you need to put someone on hold, use the Hold feature.Before placing an intercom

© 1990 AT&TAll Rights ReservedPrinted in U.S.A.999-507-148Issue 3August 1990NOTICEThe information in this document is subject to change without no

TRANSFER RETURNInitially, when someone in the MERLIN Plus system transfers a call and it is notINTERVALanswered in four rings, the call returns to the

Hold Disconnect IntervalDESCRIPTIONTelephone company central offices use either a “short” (50 millisecond) or a“long” (450 millisecond) disconnect int

Administer555-123469T PPROGRAMMINGHOW TO USE4 Touch Administer.5 Leave administration mode by sliding the T/P switch toNoneNone5-82MERLIN Plus Sys

Hold-ExclusiveDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGT PT P77HOW TO USEBy programming the Exclusive Hold feature onto a button, you can put

To1pick up the call that you have put on Exclusive Hold.Touch the line button of the held call.555-1234To place a call on normal hold after it’s been

IHold RetrieveDESCRIPTIONIf you do not have a line button for a call that you have received or that has beentransferred to you, you can still put it o

You can use a programmed button or a dial code for the Hold Retrieve feature.To use a Retrieve Call button to retrieve a held call:1 Touch Retrieve

IntercomDESCRIPTIONEach voice terminal connected to the MERLIN Plus system has a unique 2-digitintercom number. You can dial intercom numbers to place

IntercomDESCRIPTIONPreferenceIntercom Preference provides an intercom line immediately upon touchingSpeakerphone or lifting the handset.CONSIDERATIONS

Last Number DialDESCRIPTIONWith a Last Number Dial button, you can redial with one touch the number youdialed most recently. Each time you want this f

HOW TO USEYou can use a programmed button or a dial code to access this feature.If you are using the Last Number Dial feature, YOU can follow this pro

MUSIC-ON-HOLDIf you have an optional audio system, you can connect it with an RCA-typephonograph jack to the Music-on-Hold jack provided at the top of

LightsDESCRIPTIONThe lights next to the line buttons on your MERLIN Plus system voice terminalgive you immediate status of any of your lines. There is

CONSIDERATIONSNoneADMINISTRATIONNonePROGRAMMINGNoneHOW TO USENone5-92 MERLIN Plus System Features

Line RequestDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEIf any or all the lines that appear on your voice terminal are busy, you can s

Line SelectDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEYou may need to make an outside call at a time when you also need to leaveyour

Loudspeaker PagingDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGNOTE:This feature is used with an optional loudspeaker paging system and iscompati

HOW TO USEIf your loudspeaker paging system is connected to a CO line, follow thisprocedure:1 Touch the loudspeaker page’s line button.2 Follow th

Manual SignalingDESCRIPTIONYou can use a Manual Signaling button to generate a beep at a co-worker’s voiceterminal. Most often, this feature is used b

HOW TO USETo signal a co-worker:1 Without lifting your handset, touch a Manual Signaling button.The signal is heard as long as you continue to touch

MessageDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEWhen the light next to the Message button is on, your MERLIN Plus systemattendant h

Monitor-on-HoldDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEThis feature is only for use with voice terminals that have a speaker butto

HOLD DISCONNECT The MERLIN Plus system comes set for a long (450 milliseconds) holdINTERVALdisconnect interval because most telephone company switchin

Night ServiceDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGWhen the person who usually answers calls leaves for the day, you can makeanswering cal

HOW TO USE For further information on the attendant console, see Section 4, “Using theAttendant Console.”If you need help in using the Call Pickup, th

One-Touch DialingDESCRIPTIONIn the MERLIN Plus system, there are six features that allow you to dial or rediala telephone number with the touch of a b

On-Hook DialingDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEInstead of using your handset to listen while you place a call, you may wan

Outside Auto DialDESCRIPTIONCONSIDERATIONS●●●●●●ADMINISTRATIONYou can use Outside Auto Dial to dial frequently used numbers and codes withone touch. T

PROGRAMMINGTo program an Outside Auto Dial button for your voice terminal:1 Label the button with a name and/or a number.2 Slide the T/P switch to

Personal LinesDESCRIPTIONCONSIDERATIONSADMINISTRATIONWhen the system administrator assigns lines to voice terminals, he or she canselect lines that wi

PROGRAMMINGNoneHOW TO USEYou can begin speaking when a call comes in on your personal line. If you wantyour personal line to be the first line in your

Personal Speed DialDESCRIPTIONIf you don’t have many available buttons on which to program Outside AutoDial, you can use the programming instructions

From a BIS-10 Voice TerminalIf you are using a BIS-10 voice terminal, use the following procedure to programa Personal Speed Dial sequence:1234Slide t

2-6 System Configuration FormActivation of the ASA features requires a dedicated voice terminal jack on thecontrol unit. At startup, the system auto

HOW TO USEFrom a BIS-10 Voice TerminalTo place a call using a Personal Speed Dial code:1 Touch Speakerphone or lift the handset.2 Dial a Personal

Personalized RingingDESCRIPTIONTo make it easy for the right person to pick up calls in a group office, people inthis type of office may want to progr

PrivacyDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGT PT PPrivacy72HOW TO USEIf you share an outside line with other people, you may choose to pr

Privacy (on LinesDESCRIPTIONCONSIDERATIONSADMINISTRATIONA and E)The system administrator can administer the Privacy feature for Line A and/orLine E so

ProgramDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEBy using the Test/Program switch and following the instructions listed below,you ca

4 Touch the first button you want to program.5 Dial the required programming code and any other numbers required.6 Touch the second button you w

Program Mode LockDESCRIPTIONThe system administrator may choose to disable (or “lock”) the programmingfunction at an individual voice terminal so that

3 Perform one of the following procedures:> Touch the Auto Intercom button of the voice terminal that you areadministering.Green light on = t

4 Touch Administer.The console beeps twice.5 Leave administration mode by sliding the T/P switch to the center position.T PAdministerConference8

RecallDESCRIPTIONIf you are on a PBX or Centrex system, you can use the Recall feature whendirections tell you to include a switchhook flash.CONSIDERA

Notice that “Reports” also appears in parentheses in the “Name” column next tointercom 19 on the form. If your system has the Call Report option, inte

Remote Line Access (RLA)DESCRIPTIONCONSIDERATIONSNOTE:Remote Line Access (RLA) is an ASA feature and therefore, requiresthe assignment of the ASA jack

●Call Forwarding should be used only at night if your system has one or moreMERLIN Attendants, and you do not have dedicated lines for CallForwarding.

PasswordsYou and others in your business must enter a password to use RLA.The password is 5-digits and must be entered in order to gain access to anou

PROGRAMMINGA button with a green light next to it is recommended for the RLA feature.To program an RLA button on a voice terminal:1 Label the button

3 When you have finished responding to the voice prompts, you will hearnormal call-progress tones (ringing, busy signal, fast busy signal, etc.).4

Ring OverrideDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGT PT PRingOverride78HOW TO USESometimes you may want all of your calls to ring immediat

Ringing Line PreferenceDESCRIPTIONWhen you receive an outside call, the MERLIN Plus system automaticallyconnects you to the ringing line.CONSIDERATION

Ringing OptionsDESCRIPTIONCONSIDERATIONSADMINISTRATIONYou can designate incoming calls to ring immediately at your voice terminal,ring at a second voi

PROGRAMMINGTo program the line ringing option you prefer:1 Slide the T/P switch to P.2 Touch the line button for which you want to program immedia

Saved Number DialDESCRIPTIONIf you have programmed a Saved Number Dial button, you can use the button tosave an important number for one-touch dialing

The system automatically assigns all voice terminals to a single paging group,called the Page-All Group. You can’t change the makeup of the Page-All G

HOW TO USEYou can use a programmed button or a dial code to access this feature.To save a number for redialing:1 Before you touch Speakerphone or ha

Send MessageDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEThe system attendant can turn on the Message light at the voice terminals ofpe

From a BIS-22 ConsoleIf you are using a BIS-22 console, use one of the following procedures to turn onthe message light at a voice terminal:1 At the

SpeakerDESCRIPTIONIf your voice terminal does not have a speakerphone button, you can use yourvoice terminal speaker when you have dialed a call or be

If the line is busy, or if you get no answer:1To123To1Touch Speaker to cancel the call.Speakeruse Monitor-on-Hold:When you have been put on hold, touc

Special Characters in Dialing SequencesDESCRIPTIONYou may need to program a pause, stop, or switchhook flash into an OutsideAuto Dial, a Personal Spee

DropStoptel. no.RecallHoldPausecodeTransfercodeHOW TO USEStopProgram a stop into a dialing sequence to wait for a second dial tone. Forexample, you ma

System Answer (SA)DESCRIPTIONNOTE:System Answer is an ASA feature and therefore requires the assignmentof the ASA jack. If the ASA jack assignment has

ADMINISTRATIONFollow the administration procedure under “Automatic System Access” in thissection, for ASA jack assignments. If your responsibilities d

1234PROGRAMMINGVoice MessageTo select a message to be played to the caller for lines answered by SA:Enter administration mode by sliding T/P to P and

Line Assignments FormNAME AND INTERCOMYou can use the information already entered on your System Configuration FormNUMBERto complete this part of the

HOW TO USETo activate the System Answer feature:1 Touch System Answer.Green light on = SA onGreen light off = SA offGreen light flushing = Problem w

System Feature ReportNOTE:(SFR)This feature is used with a MERLIN Plus system data collector and anAT&T 475/476 or 572/573 printer or equivalent.D

FIGURE 5-3 A printout of a typical System Feature Report.ASYSTEM ADMINISTRATION OPTIONEAData: 04.01.89 Time: 05:55:45A MISCELLANEOUS FEATURES:AA 1.

ADMINISTRATIONIf your responsibilities do not include system administration, skip thisinformation.To set the date and the time, to assign a voice term

Control Unit Jack Assignment for the System Feature ReportTo assign a voice terminal jack on the control unit for the System FeatureReport:NOTE:The sy

System Administration ReportTo print out a system administration report only:1234Enter administration mode by sliding the T/P switch to P and touching

Printout CancellationTo cancel a printout in progress and to delete all waiting report requests:1 Enter administration mode by sliding the T/P switc

System ResetDESCRIPTIONCONSIDERATIONSADMINISTRATIONWARNING:This feature is intended for service personnel only.When the service person or the administ

PROGRAMMINGHOW TO USENoneThis feature is recommended for service personnel only.MERLIN Plus System Features5-149

System Speed DialDESCRIPTIONThe administrator can store System Speed Dial codes for telephone numbers,such as a warehouse number or a branch office nu

FIGURE 2-1 Original Line Assignments.34-Button22-Button10-Button5-Button❑❑Line D❑❑Line H❑ ❑❑ ❑❑❑Line C❑❑Line G❑ ❑❑ ❑❑❑Line B❑❑Line F❑ ❑❑ ❑❑❑Line A❑❑Li

ADMINISTRATIONIt is sometimes necessary to include a pause, stop, or switchhook flash, or toswitch from rotary to Touch-Tone signals within a dialing

34567Dial one of the following codes:> Dial *90 to assign the Speed Dial code (without Restriction Override).For example, if you want the Speed

HOW TO USEIn order to use the System Speed Dial feature, you can use a Speed Dial code ortouch a programmed button.To place a call by dialing a System

TestDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEWhen you need to test the lights and the ringing on your voice terminal, or if youneed

Toll Prefix SettingDESCRIPTIONIn most telephone systems people must dial a toll prefix (a 1 or a 0) before theydial an area code and telephone number.

TonesDESCRIPTIONYour MERLIN Plus system and your voice terminal provide the following tonesto inform you of the progress of a call you are placing or

CONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEThe MERLIN Plus system also provides you with the following ringing soundsor voice announcements so t

Touch-ToneDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGT P76HOW TO USEEnableNOTE:This feature is for rotary lines only.If you have telephone line

Touch-Tone or Rotary SettingDESCRIPTIONWhen the MERLIN Plus system is installed, it is set to generate Touch-Tonesignals. If any of the system’s lines

TransferDESCRIPTION●●●CONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEYou can use your voice terminal Transfer button to transfer outside calls tosom

MERLIN Plus system line administration offers you these options:●Customize the line assignments on some or all of your voice terminals.● Keep the orig

3 Announce the call and ask if it will reaccepted.No?a Touch the held call’s line button.b Advise the caller.c Hang up.HoldSusan 15 555-1234P

Transfer Return IntervalDESCRIPTIONWhen someone in the MERLIN Plus system transfers a call and it is notanswered, the call returns to the sender. When

Voice Announcement Enable/DisableDESCRIPTIONOrdinarily, people can use the MERLIN Plus systemannounce calls through your voice terminal speaker.interc

Voice Terminal TemplatesDESCRIPTIONDuring administration, it may be useful to use the four voice terminal templatesalready designed for typical busine

T PAutoAdministerIntercom101-104T PAdministerPROGRAMMINGHOW TO USE3 Touch the Auto Intercom button or dial the intercom number of the targetvoice t

Quick Reference Guide to MERLIN Plus FeaturesThe table below lists the preassigned and programmable features available fromyour MERLIN Plus system voi

Preassigned orFeature NameDescriptionProgrammableProgramming CodeCALL-HANDLING REPORTSAccount Number EntryEnter an account number on a CallProgrammabl

Preassigned orFeature NameDescriptionProgrammableProgramming CodePAGINGGroup PagePage a group of people through theirProgrammable† Dial *91 + one of t

Preassigned orFeature NameDescriptionProgrammableProgramming CodeINTEROFFICE COMMUNICATIONManual SignalingSignal someone within your MERLINProgrammabl

Quick Reference Guide to Using the ASA FeaturesProcedureUsing the CF/DXD ButtonUsing the RLA buttonGaining access to a line in the RLA outgoing linegr

Figure 2-2 shows how you might customize the line assignments on the buyer’s,the manager’s, and the clerk’s voice terminals to best meet their individ

Quick Reference Guide to Programming CodesProgramming CodesOther Numbers/ButtonsFeature*6an intercom numberManual Signaling*31Busy BusterRinging Optio

Section 6: Accessory Equipment

Accessory EquipmentOnce you have set up your MERLIN Plus system, you may decide to purchaseadditional hardware such as a headset that the system atten

Answering MachinesDESCRIPTION Answering machines can be used as back-up “voice mailboxes” with anytelephone in your MERLIN Plus system. MERLIN Plus is

—Toll SaverADMINISTRATIONPROGRAMMINGHOW TO USEMost answering machines allow you to determine whether or not youhave messages by dialing your telephone

Basic TelephonesDESCRIPTIONBasic Touch-Tone telephones can provide regular phone service and can usemany of the features of your communication system

ADMINISTRATIONBasic telephones are able to receive ringing intercom calls, but not intercomcalls with voice announcement. Therefore, you must program

5 If you want to change the order in which the system selects available lines forthis telephone, assign an Automatic Line Selection sequence.a Wh

Basic Telephone and Modem Interface 2DESCRIPTIONThe Basic Telephone and Modem Interface 2 (BTMI 2) allows you to connectmost types of telephone and da

CONSIDERATIONSThe BTMI 2 works with Touch-Tone and rotary telephones.ADMINISTRATIONNonePROGRAMMINGIf you do not want the basic telephone to ring on ev

ContentsSection 1: IntroductionFCC Notification and Repair Information1-1Quick Start Procedure1-3What’s in This Manual1-4How to Use This Manual1-6The

Original Line AssignmentsYou can keep the original line assignments on the voice terminals of thosepeople who need access to every outside line in the

Data Collector and PrinterDESCRIPTION The MERLIN Plus system Data Collector uses information from the Call Reportand System Feature Report features an

CONSIDERATIONSAn AT&T 475/476 or 572/573 printer or its equivalent is recommended to workwith the MERLIN Plus system data collector.The MERLIN Plu

DoorphoneDESCRIPTIONControllerA Doorphone Controller (DAC-1Z) can be connected to your MERLIN Plussystem to allow employees to answer calls made from

CONSIDERATIONSYou must have a licensed locksmith install any locks or electric strikeplates usedfor doorphone operation.Although the Doorphone Control

GeneralDESCRIPTIONPurpose Adapter (GPA)BASICV.T.JOINAUTOTEL. EQUIP.CONSIDERATIONSADMINISTRATIONPROGRAMMINGWith the General Purpose Adapter (GPA) you c

HOW TO USEYou can select the switch position, labeled Join, Basic, or Auto on the adapter,required for operating the telephone or data equipment. When

Headset and Headset AdapterDESCRIPTIONA Headset connected to your voice terminal by way of the Headset Adapterallows you to handle calls more easily.

To mute the microphone:1 Hold down On/Quiet on the headset adapter.To hang Up:1 Touch Off on the headset adapter.The green light next to On/Quiet

Loudspeaker Paging SystemDESCRIPTION If you have a compatible loudspeaker paging system, you can connect it to theMERLIN Plus system either through th

❑❑❑CONSIDERATIONSFIGURE 6-9 Loudspeaker Paging System connected to a CO Line on a LineModule.MERLIN Pluscontrol unitLoudspeakerpaging systemConsiderat

BUTTON-FREE LINEYou can use this option to assign outside lines to a voice terminal withoutOPERATIONassigning them to specific line buttons. This feat

●●●●●●●●ADMINISTRATIONConsiderations for CO line connection:If the paging unit is connected to a CO port but is administered as a paging port,it is tr

Administration procedures for CO line connection:1 Slide the T/P switch to P and touch Administer.2 Dial *913 Touch the button for the line you

Music-on-Hold (MOH) and Background MusicDESCRIPTIONWhen you have Music-on-Hold, you can provide background music for callerswhom you have placed on ho

You should use the Music-on-Hold feature with DXD so that callers can hearmusic when they are placed on hold. See “Direct Extension Dialing” in thisse

Supplemental Alert Adapter (SAA)DESCRIPTIONYou can connect Extra Alert Devices, such as a bell, hom, strobe, or chime, toyour system so that people wo

If you want to use extra-alerting devices simultaneously, you need to plug themodular cord for each device into a Line Bridging Adapter which you canc

Section 7: Troubleshooting the System

Troubleshooting ProceduresAs with any piece of equipment, there are times when some parts of yourMERLIN Plus Communication System may not be working p

Possible Cause 3: Call Restriction feature activated on malfunctioning voiceterminal.Do ThisIf ThenRefer to Section 5,“Reference,” to learn how toadmi

Possible Cause 6: Faulty telephone company wiring.Do ThisAt the control unit location,find the network interfaceassociated with the outsideline from w

In the “CF’ row under the “Line Assignments for ASA Features” . . .Write an “I” in the column of the line(s) where incoming calls are beingforwarded.W

ISYMPTOM: A VOICEPossible Cause 1: Volume control is set too low.TERMINAL DOESN’T RING.Do ThisIf ThenSlide the volume control to aThe voice terminal s

SYMPTOM: TROUBLEPossible Cause 1: Cable connection, power supply, or voice terminal.WITH VOICE TERMINALLIGHTS, SPEAKER, ANDRINGING.Do ThisSlide the T/

Possible Cause 3: Cable connections.Do ThisIfThenStep 1.The trouble occurs on theThe problem is caused byGo to the control unit andpreviously working

SYMPTOM:A VOICE TERMINALSPONTANEOUSLYPLACES CALLS.SYMPTOM: ALL VOICETERMINAL LIGHTS AREOUT WITH NO DIAL TONE.Possible Cause: Voice terminal is connect

SYMPTOM: PROBLEMWITH CALLS ON HOLD.7-8 TroubleshootingProceduresPossible Cause 3: Faulty power outlet.Do ThisIfThenTest the outlet by pluggingThe ap

Possible Cause 2: The Hold Disconnect Interval setting is different than thelocal telephone company’s central office.Do ThisRefer to “Hold DisconnectI

SYMPTOM: PROGRAMMED Possible Cause 1: Feature is programmed or is being used incorrectly.VOICE TERMINALFEATURE DOESN’T WORK.Do ThisStep 1.Review t

Possible Cause 2: Control unit or voice terminal may be defective.Do ThisIfThenStep 1.The feature works correctlyThe trouble is either theProgram the

7-12Troubleshooting ProceduresPossible Cause 3: A voice terminal is plugged into the ASA jack.Do ThisMove the voice terminal oradminister a new jackas

System TestSYMPTOM: SYSTEM NOTWORKING; TROUBLE NOTDESCRIBED IN ABOVEPROCEDURES.If you are experiencing a problem other than those described in the pre

2-16 Line Assignments FormUnder “Ring Intend” in the “DXD” row . . .Write the number of rings (0-9) before DXD calls are answered.Callers on DXD inc

InstallationInsert your MERLIN Plus Release 2 Installation Manualhere for future reference.Installation 8-1

Index10-Button,Hands-Free Answer on Intercom voice terminal, 1-7, 5-78description of, 1-9with headset, 6-15voice terminal, 1-7description of, 1-934-Bu

Automatic Line Selection, 5-18 — 5-19, 5-88, 5-168sequence, 2-14, 3-25with Button-Free line operation, 5-28with basic telephone, 6-6with copy, 5-54Aut

Call Restriction Forms, 2-1, 2-18 — 2-22call restriction,use of, 2-18with copy, 5-54calls, handling at attendant console, 4-4 — 4-10calls on hold, pro

HHands-Free Answer on Intercom, 5-78 — 5-79, 5-166with Auto Answer-Intercom, 5-13headset, 6-1, 6-15 — 6-16using, 4-9headset adapter, 4-9, 6-15 — 6-16H

Outside AUtO Dial, 5-103, 5-105 — 5-106, 5-167, 5-171, 7-2program, definition of, 3-1button, 5-105with Saved Number Dial, 5-130maximum number of chara

SSaved Number Dial, 5-89, 5-103, 5-130 — 5-131, 5-167, 5-171button, 5-130Saved Number Redial, 7-2Screen calls, 4-5 — 4-6, 5-107Send Message, 4-7, 5-99

Tvtelecommunication devices for the deaf, with auxiliary lines, 5-22voice announcement, 5-15telephone number,privacy with Call Report, 5-44to forward

System Answer (SA)System Answer can be used as an automated attendant to answer a call andprovide a brief message before placing the caller on hold un

Call Restrictions FormsYou can use call restrictions to prevent some or all voice terminals from makingoutside calls (both local and long distance). Y

UNRESTRICTEDWhen your system is first installed, all voice terminals are unrestricted, that is,there are no limitations on outgoing call traffic inclu

OUTWARD RESTRICTEDSome people in your business may have little need to make any outside calls,either local or long distance. During system administrat

Naming Allowed ListsOnce you’ve decided how many Allowed Lists you want and what numbersshould be included in each, you may want to identify each list

FIGURE 2-3 MERLIN Plus System Processing Flowchart.Number dialed:System Speed Dial numberPersonal Speed Dial numberManually dialed numberDoesvoice ter

Section 6: Accessory EquipmentAnswering MachinesBasic TelephonesBasic Telephone and Modem Interface 2Data Collector and PrinterDoorphone ControllerGen

System Speed Dial FormsPRIVATEYou can assign System Speed Dial codes to frequently called telephonenumbers. Then, people in your business can call any

NUMBER ANDIDENTIFICATIONIn the “Number” column on the System Speed Dial form . . .Write the telephone numbers or account numbers you want to encode on

MERLIN Plus System Planning FormsThe following forms are shown in this section:● System Configuration● Line Assignments● Call Restrictions● Sy

2-26 MERLIN Plus System Planning Forms

System Configuration FormRequired Settings:Dial Signals❑ Touch-Tone❑ Rotary (Pulse)Optional Settings:Call Report❑ Outgoing Calls Only❑ Incoming and Ou

Voice TerminalsIntercomPaging GroupsNumberNameLocation12Template10(Attendant)1112131415161718(ASA)19(BB & Reports)20212223242526272829Lock2-28 M

Line Assignments FormLine Assignments for Voice TerminalsIcomLine ALine BLine CLine DLine ELine FLine GLine HNameNo.RingRingRingRingRing RingRing Ring

Line Assignments for ASA FeaturesASALineLine Line Line LineLineLine LineRingModifyFeature ABC D EFG HIntervalMessageCFDXDRLASACF=Call Forwarding; DXD=

Call Restrictions FormDisallowed List Entry FormList 09ItemNumber0102030405060708091011121314151617181920Allowed Lists Entry FormList 01List 02ItemNum

List 03List 04ItemNumberItemNumber0101020203030404050506060707080809091010List 05List 06ItemNumber ItemNumber01010202030304040505060607 07080809091010

Section 1: Introduction

Call Restrictions Assignment FormIntercom DisallowedTollOutwardAllowed Lists AssignedNumberList Unrestricted RestrictedRestricted0102 03 040506 07 081

2-34 MERLIN Plus System Planning Forms

System Speed Dial FormDial(Check one)RestrictionCodePrivate NumberTelephoneAccountNameOverride#60#61#62#63#64#65#66#67#68#69#70#71#72#73#74#75#76#77#7

Dial(Check one)RestrictionCodePrivateNumberTelephoneAccountName Override#910#911#912#913#914#915#916#917#918#919#920#921#922#923#924#925#926#927#928#9

Dial(Check one) RestrictionCodePrivateNumberTelephoneAccountNameOverride#950#951#952#953#954#955#956#957#958#959#960#961#962#963#964##65#966#967#968#9

1Dial(Check one)RestrictionCodePrivateNumberTelephoneAccountNameOverride#990#991#992#993#994#995#996#997#998#9992-38 MERLIN PlusSystemPlanning Forms

Section 3: Administering the System

IntroductionYou can begin using your MERLIN Plus Communications System right now.Just make sure the system is set to generate the right dial signals f

Administration PreviewPLANNING FORMSThe information about your system recorded on the planning forms listed belowis important to both initial and ongo

Administrator/Attendant ConsoleA BIS-34 voice terminal or a BIS-34D voice terminal with display, both ofwhich have lights for every outside line and v

FCC Notification and Repair InformationINTERFERENCEThis equipment generates, uses, and can radiate radio frequency energy and, ifINFORMATION NOTICEnot

.FIGURE 3-2 BIS-34D with Display as Administrator/Attendant Console.DisplayDisplaycontrastbuttonscontrolDisplayAT&TBIS-34DCallappearancebuttonsTes

FIGURE 3-3 BIS-22 as Administrator/Attendant Console.Call Appearance/Feature buttonsAT&TBIS-22Test/ProgramswitchRinger VolumecontrolMessage lightH

THE BIS-34, BIS-34D, OR34-BUTTON DELUXEVOICE TERMINAL USEDAS AN ADMINISTRATORCONSOLETHE BIS-22 OR BIS-22DVOICE TERMINAL USEDAS AN ADMINISTRATORIf you

For example, if you want to assign voice terminal 21 to a Group Page group oradd the voice terminal to an Allowed List, use the dial code, #04, thatco

To make button labels for the voice terminal you plan to use as youradministrator/attendant console, do the following:1 Remove the blank button lab

T PCONFIRMATION ANDERROR SIGNALSLeaving Administration ModeFollow the boxed instructions below when you’ve finished an administrationsession.Leaving A

Basic AdministrationBasic administration should take no more than a few minutes. All theinformation you need should be on the System Configuration For

LONG DISTANCE DIALINGLocate the column headed “Long Distance Dialing” on the System ConfigurationForm. Is the box next to “Toll Prefix” checked? If so

CALL REPORTIf you have the optional data collector and printer necessary to generateCall Reports, you can keep records of incoming and outgoing calls.

MUSIC-ON-HOLDIf you specified another duration (0, or 2 through 9) follow this procedure:1 Enter administration mode.The red lights go on next to Ad

56Rights of the Local Telephone Company: If this equipment causes harm to thetelephone network, the telephone company may discontinue your servicetemp

HOLD DISCONNECTIf you placed a check mark in the column marked “Short” under “HoldINTERVALDisconnect Interval” on the System Configuration Form, then

Changing the Busy Buster (BB) jack assignment:NOTE:If you are going to use the Call Report or System Feature Report option,you can assign BB to the sa

Changing the Reports jack assignment for System Feature Report:NOTE:If you are using the same printer and data collector for producingCall Reports and

PAGING GROUPSWhen you filled in the “Paging Groups” columns on the System ConfigurationForm, you learned the following about paging groups:●All voice

VOICE TERMINALIf you have entered a number 1 through 4 under the “Template” column of yourTEMPLATES“Voice Terminal” form, use the following procedure

Option 1: Clear TemplateThis template is used to erase previously programmed features on a voiceterminal so that new features can be assigned. The Cle

Option 2: Dialer TemplateThis template is for personnel who do not require special features, and who arelikely to have no need to make toll calls. Thi

Option 3: Feature TemplateThis template is designed for managers, owners, and personnel who needunrestricted phone use along with several additional f

Option 4: Receptionist/Secretary TemplateThis template is for receptionists, secretaries, and backup call handlers,including the system attendant, and

PROGRAM MODE LOCKIf you placed a check mark in the “Lock” column of the “Voice Terminal” formyou want to prevent the voice terminal from reprogramming

Quick Start ProcedureIF YOU’RE IN A HURRYIf you need to make and receive calls the moment your MERLIN Plus system isinstalled, and before you’ve had t

Line Assignments for Voice TerminalsAs you filled out the Line Assignments Form, you learned that customizing lineassignments to voice terminals can h

CUSTOMIZED LINEOn the Line Assignments form, the numbers 1 through 8 on the top row to theASSIGNMENTSright of the intercom numbers should show how you

To assign lines to a voice terminal:123456Enter administration mode.The red lights go on next to Administer and Restrict.Perform one of the following

BUTTON-FREE LINEIf you selected Button-Free Line Operation, so that incoming lines on a voiceOPERATIONterminal are not assigned to buttons, you can ad

LINE ASSIGNMENTS FORThe four Automatic System Access (ASA) features require the assignment ofASA FEATURESincoming lines and one requires the additiona

4 Dial the telephone number you want to include in the message.NOTE:For special phone numbers, such as 800 numbers, you may prefer tohave the recor

Direct Extension Dialing (DXD)If there is an “I” entered in this row, perform the following procedure toadminister the incoming Direct Extension Diali

5 Repeat the procedure for each line you are administering.6 Touch Administer.7 Continue to administer the system, or leave administration mode.

System Answer (SA)If there is an “I” entered in this row, perform the following procedure toadminister the incoming System Answer line(s):1 Enter ad

Systemwide OptionsNow that your MERLIN Plus system is up and running, you can continue withsystem administration at a pace that best suits your work s

What's in This ManualSECTION 1.INTRODUCTIONSECTION 2.PLANNING THE SYSTEMSECTION 3.ADMINISTERING THESYSTEMSECTION 4.USING THE ATTENDANTCONSOLESECT

CALL RESTRICTIONSFor those voice terminals with a check mark in the “Disallowed List” column onASSIGNMENT FORMSthe form, follow the procedure below:1

For restricted voice terminals, if there is a check mark in one or more of the“Allowed List Assigned” columns, do the following:123456Enter administra

SYSTEM SPEED DIALYou can assign System Speed Dial codes to frequently called telephone numbersor to account numbers you want to appear on call reports

Quick Reference Guide to System AdministrationThe following table is a quick guide to administration procedures for theMERLIN Plus Communications Syst

Administration ProcedureDo ThisMake Line A and/or Line E Private.1 Enter administration mode.2 Dial * 57. The green lights next to the buttons for

Administration ProcedureAssign Call Restrictions to a telephone.Add an entry to an Allowed List.Remove an entry from an Allowed List.Assign an Allowed

Administration ProcedureAdd an entry to the Disallowed List.Remove an entry from the Disallowed List.Assign a Disallowed List to a voice terminal.Copy

Administration ProcedureAssign System Speed Dial codes to telephonenumbers and account numbers.Assigning or removing a voice terminal from apaging gro

Administration ProcedureDo ThisSet the Music-on-Hold volume.1 Enter administration mode.2 Dial the code for the volume you want:*12 to turn off Mu

Administration ProcedureDo ThisDesignate a telephone jack on the control unit1 Enter administration mode.for Call Reports.2 Dial *82.The green lig